Coronavirus (Covid-19) advice from our partners

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At Boundless, we put our members first and want to reassure you that our partners are doing their best to make your holiday bookings more flexible, so that you have peace of mind in the current situation.

Please find information regarding Covid-19 from our partners below, in case you need to review your bookings or purchases with them. You can also see the date the information has been shared.

For official information on the Coronavirus/Covid-19 please visit:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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Partner

Statement

Last updated

Apple

Some stores have been able to reopen.
For more information and to find out if a store near you is open please use this link: https://www.apple.com/uk/store-opening-letter/

03/11/20

Barrhead

Many Barrhead travel branches are now open.
For more information please use this link: https://www.barrheadtravel.co.uk/miscellaneous/coronavirus-q-and-a

03/11/20

Belmond

For full information, please visit: https://www.belmond.com/legal/coronavirus

03/11/20

Blackcircles.com

Blackcircles.com is fully operational and will continue to deliver and fit tyres in line with current Government guidance. For more information please visit: https://www.blackcircles.com/helpcentre/covid-19-statement

03/11/20

Brittany Ferries

Holiday routes have been suspended for the month of November in line with government guidance.

For more information, please visit: https://www.brittany-ferries.co.uk/information/coronavirus

03/11/20

Butlins

All resorts are temporarily closed. For more information please visit: https://www.butlins.com/help-contact/resort-updates

03/11/20

Car Care Plan

For information please visit: https://carcareplan.com/business-continuity-at-car-care-plan/

03/11/20

Caravan Guard

Caravan Guard – for caravan insurance please visit: https://www.caravanguard.co.uk/knowledgebase/touring-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

for Motorhome insurance please visit: https://www.caravanguard.co.uk/knowledgebase/motorhome-insurance/1149/

and for leisure days insurance please visit: https://www.leisuredays.co.uk/faqs/static-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

03/11/20

Condor

For information please visit: https://www.condorferries.co.uk/help-info/coronavirus-advice and https://www.condorferries.co.uk/ferry-routes-ports/plan-your-journey/sailing-updates

03/11/20

Cotswold Outdoor

Operating as normal online and starting to re-open selected stores. For information please visit: https://www.cotswoldoutdoor.com/coronavirus-covid-19.html

03/11/20

DFDS

For information on the current status for each passenger ferry route please visit: https://www.dfds.com/en-gb/passenger-ferries/corona-virus.

03/11/20

Boundless Tickets provided by Encore

All affected customers will be contacted to sort their booking.

Please visit: https://www.encoretickets.co.uk/covid-19 for more information.

03/11/20

Energy Helpline

For useful information, FAQs and money saving tips please visit: https://www.energyhelpline.com/coronavirus-help/

03/11/20

English Heritage

Sites may be close as government guidance changes. For more information please visit: https://www.english-heritage.org.uk/visit/plan-your-visit/

For more information on English Heritage’s response to covid-19, please visit https://www.english-heritage.org.uk/about-us/search-news/covid-19-statement/

03/11/20

Enterprise

Please visit: https://www.enterprise.co.uk/en/help/notifications/advisory.html for the latest information from enterprise.

03/11/20

Eurocamp

From 16th October, the FCO advises against all non-essential travel to mainland Spain which may affect your holiday. For the latest information please visit: https://www.eurocamp.co.uk/information/coronavirus-update

03/11/20

Fixter

Fixter is still operating however it has put a number of new conditions in place. For the latest information, please visit: https://www.fixter.co.uk/blog/coronavirus-covid-19-updates/

03/11/20

Forest Holidays

All locations in the UK are now closed and will reopen on the 4th of December (subject to government guidance).

For more information please visit
https://www.forestholidays.co.uk/news/coronavirus-update/

03/11/20

Griffin

For the latest information please call Griffin on 01273 574000. You can still complete order enquiries online: https://www.griffintaxfree.com/boundless-direct-delivery/

03/11/20

Haven

Parks are now closed until at least the 4th of December. For more information see: https://support.haven.com/hc/en-gb/categories/360002755380-Coronavirus-Updates-

03/11/20

Holiday Autos

A vast majority of bookings have free cancellation up to 48 hours before – please check yours. Please contact Holiday Autos direct on 0203 7409859 for the latest information.

03/11/20

Holiday Extras

For information please visit: https://www.holidayextras.co.uk/covid-19-travel-advice.html or https://www.holidayextras.co.uk/cancelling.html

03/11/20

Hoseasons& Cottages.com

Sites closed until at least the 4th of December. For more information please visit: https://www.hoseasons.co.uk/covid-19 or https://www.cottages.com/covid-19?audience=ldc

03/11/20

ICE (International Currency Exchange)

ICE branches remain closed due to government advice, however some facilities are now available please visit:
https://www.iceplc.com/about/coronavirus-covid-19-updates for more information.

03/11/20

James Villas

For information please visit: https://www.jamesvillas.co.uk/help-and-advice/coronavirus-advicehttps://support.jamesvillas.co.uk/hc/en-gb/sections/360004690120-Coronavirus-guidance

03/11/20

Just You

For full information, please visit: https://www.justyou.co.uk/media-centre/news/2020/january/update-on-covid-19/

03/11/20

Lighthouse

Appointments will be carried out via phone instead of face to face. If you are concerned or have any questions please call Lighthouse on:  08000 858590

03/11/20

LV=

Travel insurance sales have now resumed for information please visit: https://www.lv.com/boundless/travel-insurance

For more information on restrictions and insurance FAQ’s please visit: https://www.lv.com/travel-insurance/coronavirus

03/11/20

Merlin

Attractions will be closed from the 4th of November to 4th of December– see individual websites for details.

03/11/20

P&O Ferries

For full information on the latest with P&O Ferries, please visit: http://www.poferries.com/en/coronavirus

03/11/20

Shearings

Unfortunately, on 22nd May the Specialist Leisure Group entered administration.

If you have an affected holiday booking please visit this website to get the latest information on what to do:

For more information please visit: https://www.shearings.com/help/covid19

03/11/20

Simplyhealth

Simplyhealth have lots of useful information on how they are supporting members. For more information, please visit: https://www.simplyhealth.co.uk/coronavirus

03/11/20

Stena Line

In order for you to feel comfortable when booking they are giving travel customers flexibility in the current situation and are waiving any fees for rebooking of tickets once for their destinations. https://www.stenaline.com/coronavirus-information/

03/11/20

Swift

SwiftGo is taking bookings at the Edinburgh site only.

Please visit: https://www.swiftgo.co.uk/book-with-confidence

For details on cancellations due to covid-19 please visit: https://www.swiftgo.co.uk/safe-cation/covid-19-cancellation-policy/

03/11/20

Shopping Discounts

Please refer to the specific retailer’s website for the latest information.

03/11/20

The Cinema Society

Please check here for the latest information: https://cinemasocietyclub.com/

You can however purchase vouchers at a discounted rate to stream films at home.

03/11/20

Travelsphere

For information, please visit: https://www.travelsphere.co.uk/media-centre/news/2020/january/update-on-covid-19/

03/11/20

Tropical Sky

If you have a holiday booked with Tropical Sky, they will be in touch as soon as possible to rearrange your plans. For full information please visit: https://www.tropicalsky.co.uk/covid-19-update or for travel advice please visit https://www.tropicalsky.co.uk/travel-aware

03/11/20

Warner

All hotels in the UK will close as of the 4th of November until at least the 4th of December. For more information please visit: https://www.warnerleisurehotels.co.uk/guest-information/news

03/11/20

Wightlink

Still sailing routes however, passengers should check local and national guidance: https://www.wightlink.co.uk/coronavirus

03/11/20

Virgin Experience

Most vouchers are valid for at least nine months and include free cancellation indemnity – check individual product info. Virgin Experience Days are also offering free extensions and free exchanges. For further information please see: https://www.virginexperiencedays.co.uk/covid-19-and-virgin-experience-days

03/11/20

Virgin Wines

Please allow at least 3 working days for delivery.

03/11/20