Coronavirus (Covid-19) advice from our partners

1.intro

At Boundless, we put our members first and want to reassure you that our partners are doing their best to make your holiday bookings more flexible, so that you have peace of mind in the current situation.

Please find information regarding Covid-19 from our partners below, in case you need to review your bookings or purchases with them. You can also see the date the information has been shared.

For official information on the Coronavirus/Covid-19 please visit:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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Partner

Statement

Last updated

Apple

All Apple stores are shut, so for any purchases or information please contact Apple directly on 0800 107 6285 or visit:

support.apple.com

10/07/20

Barrhead

The Barrhead offices are now closed however staff are still working from home to support and help. For any enquiries, please email: cumbria@barrheadtravel.co.uk

10/07/20

Belmond

For full information, please visit:

https://www.belmond.com/legal/coronavirus

10/07/20

Blackcircles.com

Blackcircles.com is fully operational and will continue to deliver and fit tyres in line with current Government guidance. For more information please visit:

https://www.blackcircles.com/helpcentre/covid-19-statement

10/07/20

Brittany Ferries

They are now sailing to France and Spain.

For more information, please visit:

https://www.brittany-ferries.co.uk/information/coronavirus

10/07/20

Butlins

The are reopening all resorts from Friday 25th July.  For more information please visit:

https://www.butlins.com/help-contact/resort-updates

10/07/20

Car Care Plan

For information please visit:

https://carcareplan.com/business-continuity-at-car-care-plan/

10/07/20

Caravan Guard

Caravan Guard – for caravan insurance please visit:

https://www.caravanguard.co.uk/knowledgebase/touring-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

for Motorhome insurance please visit:

https://www.caravanguard.co.uk/knowledgebase/motorhome-insurance/1149/

and for leisure days insurance please visit:

https://www.leisuredays.co.uk/faqs/static-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

10/07/20

Condor

For information please visit:

https://www.condorferries.co.uk/help-info/coronavirus-advice and https://www.condorferries.co.uk/ferry-routes-ports/plan-your-journey/sailing-updates

10/07/20

Cotswold Outdoor

Operating as normal online and starting to re-open selected stores. For information please visit:

https://www.cotswoldoutdoor.com/coronavirus-covid-19.html

10/07/20

DFDS

Amsterdam Newcastle service is restarting. The first sailing from Amsterdam will be on the 15 July and the first sailing from Newcastle on the 16 July.

For further information please visit https://www.dfds.com/en-gb/passenger-ferries/corona-virus for the current status for each passenger ferry route.

10/07/20

Boundless Tickets provided by Encore

On 5th May, it was announced by the Society of London Theatre (SOLT) that West End theatres will remain closed up to and including 2nd Aug 2020, in order to process existing bookings whilst they await further clarity from the government in terms of when theatres will be able to reopen. All affected customers will be contacted to sort their booking.

Please visit https://www.encoretickets.co.uk/covid-19 for more information.

10/07/20

Energy Helpline

For useful information, FAQs and money saving tips please visit:

https://www.energyhelpline.com/coronavirus-help/

10/07/20

English Heritage

Many more sites will be open from 4 July, and they hope to reopen almost all of their sites in August. For more information, please visit  

https://www.english-heritage.org.uk/about-us/search-news/covid-19-statement/

10/07/20

Enterprise

Please visit:

https://www.enterprise.co.uk/en/help/notifications/advisory.html for the latest information from enterprise.

10/07/20

Eurocamp

Eurocamp have postponed the opening of their parcs until at least 9th July, and some parcs have delayed their opening date beyond this.

For the latest information please visit: https://www.eurocamp.co.uk/information/coronavirus-update

10/07/20

Fixter

Fixter is still operating however it has put a number of new conditions in place. For the latest information, please visit:

https://www.fixter.co.uk/blog/coronavirus-covid-19-updates/

10/07/20

Forest Holidays

They have reopened. For more information please visit https://www.forestholidays.co.uk/news/coronavirus-update/

10/07/20

Griffin

For the latest information please call Griffin on 01273 574000. You can still complete order enquiries online .

https://www.griffintaxfree.com/boundless-direct-delivery/

10/07/20

Haven

Parks open to holidaymakers from 6th July in England. For more information see

https://support.haven.com/app/answers/list/c/944

10/07/20

Holiday Autos

A vast majority of bookings have free cancellation up to 48 hours before – please check yours. Please contact Holiday Autos direct on 0203 7409859 for the latest information.

10/07/20

Holiday Extras

For information please visit:

https://www.holidayextras.co.uk/covid-19-travel-advice.html

or

https://www.holidayextras.co.uk/cancelling.html

10/07/20

Hoseasons& Cottages.com

They are only accepting new bookings that have an arrival date after 4th July 2020 in England.

For more information please visit:

https://www.hoseasons.co.uk/covid-19 or https://www.cottages.com/covid-19

10/07/20

ICE (International Currency Exchange)

ICE have ceased trading until further notice. They hope to be back up and running as soon as possible.

10/07/20

James Villas

For information please visit:

https://www.jamesvillas.co.uk/help-and-advice/coronavirus-advice

10/07/20

Just You

For full information, please visit:

https://www.justyou.co.uk/media-centre/news/2020/january/update-on-covid-19/

10/07/20

Lighthouse

Appointments will be carried out via phone instead of face to face. If you are concerned or have any questions please call Lighthouse on:  08000 858590

10/07/20

LV=

Travel insurance sales are paused, however existing customers and renewals are unaffected

https://www.lv.com/boundless/travel-insurance

Also, to help protect their employees they have temporarily changed their opening hours to Monday to Saturday, 9-5 and are now closed on a Sunday. Please only call if it’s urgent and use LV='s online services where possible.

10/07/20

Merlin

Most attractions are now back open – see individual websites for details.

10/07/20

P&O Ferries

For full information on the latest with P&O Ferries, please visit:

http://www.poferries.com/en/coronavirus

10/07/20

Shearings

Unfortunately, on 22nd May the Specialist Leisure Group entered administration.

If you have an affected holiday booking please visit this website to get the latest information on what to do:

For more information please visit:

https://www.shearings.com/help/covid19

10/07/20

Simplyhealth

Simplyhealth have lots of useful information on how they are supporting members. For more information, please visit:

https://www.simplyhealth.co.uk/coronavirus

10/07/20

Stena Line

In order for you to feel comfortable when booking they are giving travel customers flexibility in the current situation and are waiving any fees for rebooking of tickets once for their destinations.

https://www.stenaline.com/coronavirus-information/

10/07/20

Swift

Please visit:

https://www.swiftgo.co.uk/book-with-confidence

10/07/20

Shopping Discounts

Please refer to the specific retailer’s website for the latest information.

10/07/20

The Cinema Society

Please check here for the latest information.

https://cinemasocietyclub.com/

You can however purchase vouchers at a discounted rate to stream films at home.

10/07/20

Travelsphere

For information, please visit:

https://www.travelsphere.co.uk/media-centre/news/2020/january/update-on-covid-19/

10/07/20

Tropical Sky

If you have a holiday booked with Tropical Sky, they will be in touch as soon as possible to rearrange your plans. For full information please visit:

https://www.tropicalsky.co.uk/covid-19-update

10/07/20

Warner

All Warner hotels in England will re-open on 27 July 2020, but await further guidance from Welsh Government before they can confirm when Bodelwyddan Castle will re-open. For more information please visit.

https://www.warnerleisurehotels.co.uk/guest-information/news

10/07/20

Wightlink

Accepting bookings again. For more information please visit:

https://www.wightlink.co.uk/coronavirus

10/07/20

Virgin Experience

Most vouchers are valid for at least nine months and include free cancellation indemnity – check individual product info. Virgin Experience Days are also offering free extensions and free exchanges. For further information please see:

https://www.virginexperiencedays.co.uk/covid-19-and-virgin-experience-days

10/07/20

Virgin Wines

Please allow at least 3 working days for delivery.

10/07/20