Coronavirus (Covid-19) advice from our partners

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At Boundless, we put our members first and want to reassure you that our partners are doing their best to make your holiday bookings more flexible, so that you have peace of mind in the current situation.

Please find information regarding Covid-19 from our partners below, in case you need to review your bookings or purchases with them. You can also see the date the information has been shared.

For official information on the Coronavirus/Covid-19 please visit:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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Partner

Statement

Last updated

Apple

Apple stores are temporarily closed. Shop online with free, contactless delivery and visit Apple Support at https://getsupport.apple.com/ for help with products and services. For questions about returns and exchanges, see FAQs visit https://www.apple.com/uk/shop/browse/store/temporary_closures.

25/02/2021

Barrhead

Many Barrhead travel branches are available to be contacted by telephone or email. For more information please visit: https://www.barrheadtravel.co.uk/miscellaneous/coronavirus-q-and-a

25/02/2021

Belmond

For full information, please visit: https://www.belmond.com/legal/coronavirus

25/02/2021

Blackcircles.com

Blackcircles.com is fully operational and will continue to deliver and fit tyres in line with current Government guidance. For more information please visit: https://www.blackcircles.com/helpcentre/covid-19-statement

25/02/2021

Brittany Ferries

Before travelling you will need to check the local requirements for paperwork and any associated travel restrictions (including quarantine advice) with the government of each country you will visit.

For more information, please visit: https://www.brittany-ferries.co.uk/information/coronavirus

25/02/2021

Butlins

All resorts are temporarily closed till 17th May 2021. For more information please visit: https://www.butlins.com/help-contact/resort-updates

25/02/2021

Car Care Plan

For information please visit: https://carcareplan.com/business-continuity-at-car-care-plan/

25/02/2021

Caravan Guard

Caravan Guard – for caravan insurance please visit: https://www.caravanguard.co.uk/knowledgebase/touring-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

for Motorhome insurance please visit: https://www.caravanguard.co.uk/knowledgebase/motorhome-insurance/1149/

and for leisure days insurance please visit: https://www.leisuredays.co.uk/faqs/static-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

25/02/2021

Condor

For information please visit: https://www.condorferries.co.uk/help-info/coronavirus-advice and https://www.condorferries.co.uk/ferry-routes-ports/plan-your-journey/sailing-updates

25/02/2021

Cotswold Outdoor

Click and collect is available from some temporarily closed stores. Please check individual stores Cotswold Outdoor pages for details. For more information please visit: https://www.cotswoldoutdoor.com/coronavirus-covid-19.html

25/02/2021

DFDS

For information on the current status for each passenger ferry route please visit: https://www.dfds.com/en-gb/passenger-ferries/corona-virus.

25/02/2021

Boundless Tickets provided by Encore

All affected customers will be contacted to sort their booking. For more information visit https://www.encoretickets.co.uk/covid-19

25/02/2021

Energy Helpline

For useful information, FAQs and money saving tips please visit: https://www.energyhelpline.com/coronavirus-help/

25/02/2021

English Heritage

Opening arrangement at sites have been changed. A selection of free-to-enter and paid sites open for local people to use for exercise.  For more information please visit: https://www.english-heritage.org.uk/visit/plan-your-visit/

25/02/2021

Enterprise

For the latest information from enterprise please visit: https://www.enterprise.co.uk/en/help/notifications/advisory.html.

25/02/2021

Eurocamp

Before travelling you will need to check the local requirements for paperwork and any associated travel restrictions (including quarantine advice) with the government of each country you will visit.

For more information, please visit: https://www.eurocamp.co.uk/information/coronavirus-update

25/02/2021

Fixter

Fixter is still operating however it has put a number of new conditions in place. For the latest information, please visit: https://www.fixter.co.uk/blog/coronavirus-covid-19-updates/

25/02/2021

Forest Holidays

Following the latest Government announcement, all Forest Holidays locations remain temporarily closed. You can see the status of each region below:

  • Locations in England must remain temporarily closed until at least 12 April.
  • Locations in Scotland must remain temporarily closed until at least 26 April, further details will be released during the next scheduled update which is set to be mid-March.
  • Location in Wales must remain temporarily closed until at least 12 March.

For more information on bookings or Forest Holidays locations please visit:

https://www.forestholidays.co.uk/news/coronavirus-update/

25/02/2021

Griffin

For the latest information please call Griffin on 01273 574000. You can still complete order enquiries online: https://www.griffintaxfree.com/boundless-direct-delivery/

25/02/2021

Haven

For more information on the Latest information on Government restrictions and how they may affect your upcoming break: https://support.haven.com/hc/en-gb/categories/360002755380-Coronavirus-Updates-

25/02/2021

Holiday Autos

A vast majority of bookings have free cancellation up to 48 hours before – please check yours. Please contact Holiday Autos direct on 0203 7409859 for the latest information.

25/02/2021

Holiday Extras

For information please visit: https://www.holidayextras.co.uk/covid-19-travel-advice.html or https://www.holidayextras.co.uk/cancelling.html

25/02/2021

Hoseasons& Cottages.com

For more information please visit: https://www.hoseasons.co.uk/covid-19 or https://www.cottages.com/covid-19?audience=ldc

25/02/2021

James Villas

For information please visit: https://www.jamesvillas.co.uk/help-and-advice/coronavirus-advicehttps://support.jamesvillas.co.uk/hc/en-gb/sections/360004690120-Coronavirus-guidance

25/02/2021

Just You

For full information, please visit: https://www.justyou.co.uk/media-centre/news/2020/january/update-on-covid-19/ 

25/02/2021

Lighthouse

Appointments will be carried out via phone instead of face to face. If you are concerned or have any questions please call Lighthouse on:  08000 858590

25/02/2021

LV=

Travel insurance sales have now resumed for information please visit: https://www.lv.com/boundless/travel-insurance

For more information on restrictions and insurance FAQ’s please visit: https://www.lv.com/travel-insurance/coronavirus

25/02/2021

Merlin

All attractions are temporarily closed. Please see individual attraction sites for more details.

Latest Merlin COVID-19 updates can be found here: https://www.merlinannualpass.co.uk/coronavirus

25/02/2021

P&O Ferries

For full information on the latest with P&O Ferries, please visit: http://www.poferries.com/en/coronavirus

25/02/2021

Stena Line

In order for you to feel comfortable when booking they are giving travel customers flexibility in the current situation and are waiving any fees for rebooking of tickets once for their destinations. https://www.stenaline.co.uk/sail-safe

25/02/2021

SwiftGo

For more information visit; https://www.swiftgo.co.uk/safe-cation/covid-19-cancellation-policy/

25/02/2021

Shopping Discounts

Please refer to the specific retailer’s website for the latest information.

25/02/2021

The Cinema Society

Please check here for the latest information: https://cinemasocietyclub.com/

You can however purchase vouchers at a discounted rate to stream films at home.

25/02/2021

Travelsphere

For information, please visit: https://www.travelsphere.co.uk/media-centre/news/2020/january/update-on-covid-19/

25/02/2021

Tropical Sky

If you have a holiday booked with Tropical Sky, they will be in touch as soon as possible to rearrange your plans. For full information please visit: https://www.tropicalsky.co.uk/covid-19-update or for travel advice please visit https://www.tropicalsky.co.uk/travel-aware

25/02/2021

Warner

All hotels in the UK are closed until 17 May 2021. For more information please visit: https://www.warnerleisurehotels.co.uk/guest-information/news

25/02/2021

Wightlink

Still sailing routes however, passengers should check local and national guidance: https://www.wightlink.co.uk/coronavirus

25/02/2021

Virgin Experience

Most vouchers are valid for at least nine months and include free cancellation indemnity – check individual product info. Virgin Experience Days are also offering free extensions and free exchanges. For further information please see: https://www.virginexperiencedays.co.uk/covid-19-and-virgin-experience-days

25/02/2021

Virgin Wines

Please allow at least 3 working days for delivery.

25/02/2021