Coronavirus (Covid-19) advice from our partners

1.intro

At Boundless, we put our members first and want to reassure you that our partners are doing their best to make your holiday bookings more flexible, so that you have peace of mind in the current situation.

Please find information regarding Covid-19 from our partners below, in case you need to review your bookings or purchases with them. You can also see the date the information has been shared.

For official information on the Coronavirus/Covid-19 please visit:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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Partner

Statement

Last updated

Apple

All Apple stores are shut, so for any purchases or information please contact Apple directly on 0800 107 6285 or visitores are shut, so for any purchases or information please contact Apple directly on 0800 107 6285 or visit

support.apple.com

27/03/20

Barrhead

The Barrhead offices are now closed however staff are still working from home to support and help. For any enquiries, please email cumbria@barrheadtravel.co.uk

27/03/20

Belmond

For full information, please visit:

https://www.belmond.com/legal/coronavirus

27/03/20

Blackcircles.com

Blackcircles.com is fully operational and will continue to deliver and fit tyres in line with current Government guidance. For more information please visit:

https://www.blackcircles.com/helpcentre/covid-19-statement

27/03/20

Brittany Ferries

Following the government advice against all non-essential travel abroad for an initial period of 30 days, Brittany Ferries is implementing further schedule changes. For more information, please visit:

https://www.brittany-ferries.co.uk/information/coronavirus

27/03/20

Butlins

All resorts are closed from 20th March - 16th April 2020 following the latest Government Coronavirus announcement. For more information please visit:

https://www.butlins.com/help-contact/resort-updates

27/03/20

Car Care Plan

Not needed as all business conducted remotely

27/03/20

Caravan Guard

Caravan Guard – for caravan insurance please visit

https://www.caravanguard.co.uk/knowledgebase/touring-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

for Motorhome insurance please visit

https://www.caravanguard.co.uk/knowledgebase/motorhome-insurance/1149/

and for leisure days insurance please visit

https://www.leisuredays.co.uk/faqs/static-caravan-insurance/why-are-your-phone-lines-busier-than-normal/

27/03/20

Condor

CONDOR is to suspend passenger sailings up to the end of April in response to the current restrictions on travel to and from the Channel Islands, France and the UK. For more information visit:

https://www.condorferries.co.uk/help-info/coronavirus-advice

27/03/20

Cotswold Outdoor

https://www.cotswoldoutdoor.com/coronavirus-covid-19.html

27/03/20

DFDS

DFDS continues to operate their ferry schedules to support communities, ensure vital trade links remain open and goods can be delivered to shops and businesses.

Ferry services remain in operation in the English Channel and Baltic Sea. Copenhagen Oslo and Amsterdam Newcastle services are currently suspended.

Please see https://www.dfds.com/en-gb/passenger-ferries/corona-virus for the current status for each passenger ferry route.

27/03/20

Boundless Tickets provided by Encore

Following the latest government advice, all theatres have closed until further notice. All affected customers will be contacted to sort their booking. .

27/03/20

Energy Helpline

For useful information, FAQs and money saving tips please visit

https://www.energyhelpline.com/coronavirus-help/

27/03/20

English Heritage

Following government advice, all sites have been closed until 1st May. For more information, please visit:

https://www.english-heritage.org.uk/about-us/search-news/covid-19-statement/

27/03/20

Enterprise

Please visit: https://www.enterprise.co.uk/en/help/notifications/advisory.html for the latest information from enterprise.

27/03/20

Eurocamp

For the latest information please visit: https://www.eurocamp.co.uk/information/coronavirus-update

27/03/20

Fixter

Fixter is still operating however it has put a number of new conditions in place. For the latest information, please visit:

https://www.fixter.co.uk/blog/coronavirus-covid-19-updates/

27/03/20

Forest Holidays

All our locations are closed from Monday 23 March to Sunday 26 April 2020. For more information please visit: https://www.forestholidays.co.uk/news/coronavirus-update/

27/03/20

Griffin

For the latest information please call Griffin on 01273 574000. You can still complete order enquiries online.

https://www.griffintaxfree.com/boundless-direct-delivery/

27/03/20

Haven

Following the latest Government advice, Haven have confirmed that they have taken the decision to temporarily close all Haven holiday parks to holiday makers across the whole of the UK from March 20 to April 16, 2020. For more information see:

https://support.haven.com/app/answers/list/c/944

27/03/20

Holiday Autos

A vast majority of bookings have free cancellation up to 48 hours before – please check yours. Please contact Holiday Autos direct on 0203 7409859 for the latest information.

27/03/20

Holiday Extras

For information please visit:

https://www.holidayextras.co.uk/covid-19-travel-advice.html

or

https://www.holidayextras.co.uk/cancelling.html

27/03/20

Hoseasons& Cottages.com

The safety of guests is of upmost importance. In light of this, and in line with latest travel guidance, all lodge, holiday park and boatyard locations are now temporarily closed until 30th April. They are contacting all customers travelling before 1st May to transfer their holiday dates and they are only accepting new bookings that have an arrival date after 4th June 2020.

For more information please visit:

https://www.hoseasons.co.uk/covid-19 or https://www.cottages.com/covid-19

27/03/20

James Villas

For information please visit .

https://www.jamesvillas.co.uk/help-and-advice/coronavirus-advice

27/03/20

Just You

All tours between now and 30th April have been suspended. For full information, please visit:

https://www.justyou.co.uk/media-centre/news/2020/january/update-on-covid-19/

27/03/20

Lighthouse

Appointments will be carried out via phone instead of face to face. If you are concerned or have any questions please call Lighthouse on 08000 858590

27/03/20

LV=

Travel insurance sales are paused, however existing customers and renewals are unaffected

https://www.lv.com/boundless/travel-insurance

Also, due to coronavirus (COVID-19), LV= car and home call centres are closed for new quotes and sales. You can still get a quote online and they are still open for existing customers. Also, to help protect their employees they have temporarily changed their opening hours to Monday to Saturday, 9-5 and are now closed on a Sunday.

Need to make a claim? No worries, LV= opening hours remain the same and you can still get in touch in the normal way.

Please only call if it’s urgent and use LV='s online services where possible.

27/03/20

Merlin

In response to the escalated measures put in place by governments in response to the COVID-19 coronavirus outbreak, all of the Merlin Attractions and Hotels are now closed until further notice.

Guests who have already purchased tickets need to visit the attraction website for more information.

27/03/20

P&O Ferries

For full information on the latest with P&O Ferries, please visit:

http://www.poferries.com/en/coronavirus

27/03/20

Shearings

Due to the recent government advice, Shearings are unable to operate their coach holidays and self-drive breaks, up to and including 30th April 2020 across all Specialist Leisure group’s brands including Shearings, National Holidays, Ukbreakaways and Caledonian travel.

They are contacting all affected customers in date order, to change dates or offer a refund. Their contact centres are all extremely busy so please do not call Shearings direct, they will be in touch as soon as possible if you are affected by this. For more information please visit:

https://www.shearings.com/help/covid19

27/03/20

Simplyhealth

Simplyhealth have lots of useful information on how they are supporting members. For more information, please visit:

https://www.simplyhealth.co.uk/coronavirus

27/03/20

Stena Line

In order for you to feel comfortable when booking they are giving travel customers flexibility in the current situation and are waiving any fees for rebooking of tickets once for their destinations

https://www.stenaline.com/coronavirus-information/

27/03/20

Swift

All departures have been cancelled and are due to resume 1st May

https://www.swiftgo.co.uk/book-with-confidence

27/03/20

Shopping Discounts

Please refer to the specific retailer’s website for the latest information

27/03/20

The Cinema Society

Due to the current restrictions in place as a result of the Covid-19 outbreak, please note that many cinemas are now closed and the Cinema Society are no longer selling cinema vouchers. Please check here for the latest information.

https://cinemasocietyclub.com/

You can however purchase vouchers at a discounted rate to stream films at home.

27/03/20

Travelsphere

All tours between now and 30th April have been suspended. For full information, please visit:

https://www.travelsphere.co.uk/media-centre/news/2020/january/update-on-covid-19/

27/03/20

Tropical Sky

If you have a holiday booked with Tropical Sky, they will be in touch as soon as possible to rearrange your plans. For full information please visit:

https://www.tropicalsky.co.uk/covid-19-update

27/03/20

Warner

Following government guidance, Warner is postponing breaks between 20 March and 16 April 2020. For more information please visit.

https://www.warnerleisurehotels.co.uk/guest-information/news

27/03/20

Wightlink

Wightlink is running a reduced timetable with fewer sailings during this emergency. Freight and essential services for the Island are being prioritised. For more information please visit.

https://www.wightlink.co.uk/coronavirus

27/03/20

Virgin Experience

Most vouchers are valid for at least nine months and include free cancellation indemnity – check individual product info.

27/03/20

Virgin Wines

Virgin Wines - We’ll be back soon

Due to the unprecedented levels of orders in recent days, it is with regret that they are currently paused in accepting any new customer orders. Additionally, they are working round the clock to implement arrangements to maintain the highest levels of safety in line with current government guidelines for all their teams working to serve their customers at this time.

They are truly sorry for any inconvenience caused, however they are working as fast as possible and look forward to welcoming you to Virgin Wines very soon.

27/03/20