Boundless FAQs

Boundless FAQs

Q

I was registered with the old CSMA site, will I need to re-register with the new Boundless website?

A

No! If you were registered with the old CSMA site you can use your previous email and password to log in to Boundless. If you can't remember your login details use the 'Forgot your password' link on the login panel. If all fails please call us free on 0800 66 99 44 to speak with one of our advisors who will be happy to help.

Q

Having trouble resetting your password?

A

If you are encountering any difficulties when trying to reset your password, please call us free on 0800 66 99 44 to speak with one of our advisors who will be happy to help. There will be someone available between 8am and 8pm Mon to Fri and 9am to 5pm Sat to Sun.

Q

Having trouble registering on the website?

A

If you are unable to register for the website online, please call us free on 0800 66 99 44 to speak with one of our advisors who will be happy to help. There will be someone available between 8am and 8pm Mon to Fri and 9am to 5pm Sat to Sun.

Q

What has happened to the Zings giveaways?

A

We still have these amazing giveaways. We have just stopped calling them Zings. You can find these fantastic and exclusive once in a lifetime giveaways in the competitions section.

Q

Who is eligible to join?

A

Member eligibility will not be changing. Our membership is still open to current and ex-Civil Service employees and their families. To qualify, you must have worked or be working for the Civil Service, a Central Government department or the Public Sector, or be a partner, sibling, child, parent or friend of a current member.

Q

Why are Public Sector workers now allowed to join?

A

We opened up membership to the Public Sector in 2014, when we started to welcome police and education workers into the Club. The lines between the Civil Service and Public Sector are becoming increasingly blurred, so, as a Club whose purpose it is to provide for those who support society, it was a natural progression to extend our eligibility.

It’s important that we expand the membership to allow us to move into new markets and therefore increase our buying power – this ensures that we are able to get the best deals for our members.

Q

Why are we changing the name to Boundless when it has been CSMA for more than 90 years?

A

Research informed us that, in order to appeal to the next generation of members, we needed a more relevant and accessible name.

When CSMA (Civil Service Motoring Association) was founded in 1923, the aim was to bring people together through a shared passion for motoring and adventure but, since then, our Club has evolved to offer so much more. That early pioneering spirit is still the inspiration behind Boundless – sharing good times, filling our free time with adventure and discovery, exploring new places, and getting great deals on everything from car insurance to days out. We’ve listened to our members and, together, we want to ensure the success of the Club in the future. It’s important for us to move with the times, to be as appealing and relevant today as we have always been, and to encapsulate all of this in a name that celebrates our heritage and progress.

Q

Are new partners going to be introduced and will current partners disappear?

A

We will introduce new partners that fit with our brand, and we are also working with current partners to implement even better offers. The aim is to ensure that our existing deals become stronger.

Q

How did we come up with the name Boundless?

A

The name needed to be fun, upbeat and appeal to today’s audience. It had to reflect our brand, which is all about a pioneering sense of adventure, about getting the most out of life ­– and the amazing deals we offer.

The name was chosen from hundreds of options. We worked alongside a specialist naming consultancy, and then a shortlist was compiled and put to market research. Boundless was the clear leader in every respect.

Q

What about the members who joined because of their love of motoring?

A

Members will get everything from us that they always have. Motoring has always been at the heart of what we do and will remain a key part of what we offer moving forward – from one-off motoring experiences and events like the Goodwood Festival of Speed, to supporting local karting and classic-car groups. We will give our members more of what they love in a more personalised and relevant way.

Q

What will members get now that they didn’t before?

A

Members will enjoy all the current benefits and deals – and a whole lot more. 

You'll find more exclusively tailored experience packages; plus, we have worked with a raft of new partners to bring Boundless members even more guaranteed perks and benefits.

We will carry on sourcing all the best free things to do in your local area, including volunteer-run events and activities organised by Boundless groups. Our aim is to make sure that all Boundless members get the most out of their free time.

We are also launching the Boundless Foundation, which aims to provide support for chosen charities, including Guide Dogs UK, Make-A-Wish Foundation, Independent Age and Mind.

These new benefits have been developed after listening to thousands of members' views over the past few years, and after taking on board all your suggestions on how we can improve our Club.

Q

Is the membership price going to increase?

A

The membership fee is staying at £25 this year. We always strive to provide the best value and deals for our members, so we review all our costs on an annual basis. You'll be given plenty of notice if any changes are made.  

 

Q

Will breakdown assistance with LV= Britannia Rescue or insurance policies with LV= change?

A

No, all policy numbers and details will remain the same.

Q

If a member has already booked something through CSMA Club or one of its partners, what will happen next?

A

Nothing will change – all your booking details will remain the same.

Q

Does CSMA still exist?

A

Yes, it remains the parent company. Boundless is the trading name that is replacing CSMA Club.

Q

Will members still get access to the same interest and local groups?

A

Yes, all our groups are exactly as they have always been, with a fantastic variety of events designed by our dedicated volunteers.

Q

Will direct-debit details have to change?

A

No. All membership direct-debit details will remain the same on members' bank statements.

Q

Will the magazine change as well?

A

The name of the magazine will change from Club Life to Boundless from the July/August issue onwards. It will have a new look and feel and lots of great new features.