Boundless COVID-19 (Coronavirus) Statement

UPDATED 1pm on Tuesday 2 June 2020

Parkergate, Treworgie Barton and Cotswold Cottages update

The safety and well-being of our guests and staff is our priority. Having monitored government updates closely, we are planning to reopen our cottages from 6 July 2020 (subject to government advice).

If you have a break booked with us before 6 July, when we will be closed, then the options below will apply to your booking:

  1. You can rearrange your break for a future date within the next 12 months and we’ll apply a 25% discount to your booking.
  2. If you are unable to rearrange your booking for a future date, we will provide you with a full refund.

Further details on these options can be found here on our Boundless Breaks website.

We will be contacting people by email in order of their upcoming bookings to arrange either a change of date or a refund, and ask guests in the first instance to wait to hear from us, and then respond to the email with the option you’d like to take, we’ll then contact you to confirm your request.

Due to the large volume of bookings impacted by our extended closure we will be contacting people in two batches, we are now focusing on bookings between 19 June – 6 July. We extend our continued thanks to all our guests for your patience during this time.

The Boundless team

 

UPDATED 4pm on Friday 29 May 2020

Whitemead Forest Park update

The safety and well-being of our guests and staff is our priority. Having monitored government updates closely, we are planning to reopen Whitemead Forest Park from 6 July 2020 (subject to review). When we do reopen, in order to comply with government guidelines, some of our facilities will not be available. For full details on this can be found at the Whitemead Forest Park website.

FOR BREAKS BEFORE 6 JULY

If you have a break booked with us before 6 July, when we will be closed, you will have the following 3 options available to you:

  1. You can rearrange your break for a future date within the next 12 months.
  2. We can hold the price of your booking as credit on your account.
  3. If you’re unable to rearrange your booking for a future date, we’ll provide you with a full refund.

More details on these options can be found here.

FOR BREAKS WITH ARRIVAL DATES FROM 6 JULY UNTIL 31 AUGUST

If you have a break booked with us with and arrival dates from 6 July until 31 August, and providing we are able to open, these options will apply to you.

  1. Go ahead with your planned break bearing in mind the reduction in facilities and we’ll apply a 25% discount to your booking.
  2. You can rearrange your break for a future date within the next 12 months.
  3. We can hold the price of your booking as credit on your account.
  4. If you would prefer not to visit the park due to the reduction in facilities, we’ll provide you with a full refund of the deposit paid.

More details on these options can be found here.

Please accept our continued thanks to all guests of our leisure properties for your patience and we will keep you informed of further updates.

Take care of yourself and those around you.

The Boundless team

 

UPDATED 4pm on Thursday 21 May 2020

Temporary closure of Whitemead Forest Park, Parkergate, Treworgie Barton, Cotswold Cottages and Cotswolds Motoring & Toy Museum extended to 6 July 2020.

Further to our earlier update the closure of Whitemead Forest Park, our holiday cottages and Cotswolds Motoring & Toy Museum has now been extended to 6 July 2020.

Our Member Services team will be contacting people by email regarding any upcoming bookings to arrange the option of either a refund on your booking or rebooking for a later date. We ask guests in the first instance to wait until you receive our email and then respond to the email with the option you’d like. Our team will then be in touch to confirm your request.

Due to the large volume of bookings impacted by our extended closure we will be contacting people in two batches:

  1. The first batch to those with bookings up until 18 June
  2. The second batch following shortly after, to those with bookings between 19 June – 6 July

For those with bookings in the second batch we thank you for your patience and ask that you please bear with us during this time. For more details on how this affects each of our leisure properties, please visit their individual websites below:

We'd like to thank all guests of our leisure properties for your patience and we will keep you informed of further updates.

Take care of yourself and those around you.

The Boundless team

 

UPDATED 9am on Tuesday 12 May 2020

Temporary closure of Whitemead Forest Park, Parkergate, Treworgie Barton and Cotswold Cottages extended

The safety and well-being of our guests and staff will always be our top priority . We continue to monitor government updates very closely and, in line with current government recommendations, we have made the decision to extend the closure period of Whitemead Forest Park and all of our cottages (including arrivals, residents and day guests) to 4 June 2020 (subject to review).

Ghyll Manor Hotel and Bournemouth West Cliff Hotel, remain closed until further notice.

Our Member Services team have been emailing those who have booked to stay with us between these dates to make alternative arrangements. To best accommodate your plans we are able to offer you a choice of either rebooking your break for a future date within the next 12 months, or a full refund if you are unable to rebook. Please indicate which option you would like by replying to our email when you receive it.

For more details on how this affects each of our leisure properties, please visit their individual websites below.

We'd like to thank all guests of our leisure properties for your patience and we will keep you informed of further updates.

Take care of yourself and those around you.

The Boundless team

 

UPDATED 4pm on Friday 1 May 2020

As the national lockdown continues, the safety and well-being of everyone connected to Boundless remains our top priority. We’re continuing to follow the guidance from our government which means our leisure properties, events and community events remain unavailable for the time being. While the social distancing measures remain in place we have been working to ensure that the club continues to support you and there are plenty of benefits you can take advantage of.

New offers

We put you, our members at the heart of everything we do. This means working hard to keep improving your perks and negotiating the best discounts. One way we do this is by teaming up with companies to bring you great new savings, and we’ve secured a range of new limited offers to make staying at home a lot more fun. See our new deals here >

Member communities

All Boundless members are welcome to join our online communities and connect with other like-minded members so you can share your favourite hobbies together. We’re running lots of different activities, challenges and quizzes online, so you can get together from the safety of your home. You can join any of our online groups here >

Advice, tips and information

As well as working on Boundless magazine for our members, our content team have been busy creating and compiling articles and activities you can enjoy at home. We’re also launching a new, regular email to our members, so we can keep you up to date with everything we’re doing. Make sure you have set your email preferences in your Boundless account so you don’t miss out. Visit us here for ideas, inspiration and support >

Looking out for you

Over the past few weeks, our Member Services team have been making calls to our loyal members to check how they’re doing during lockdown and help with any concerns they may have. We’re hoping to widen this programme to as many members as we can so, if you receive a call from one of our team, it’s just to ask how you are and tell you about some of the things we have in place to support you. Our Member Services team is still open for calls and queries, available Monday to Friday from 8am – 6pm and Saturday from 10am – 4pm.

Further support

For those that have access to the internet, we’ve found the following sites most helpful among our staff community:

We hope everyone is well and keeping safe. Take care of yourself and those around you.

The Boundless team

 

UPDATED 10am on Wednesday 1 April 2020

While the current crisis has temporarily affected several aspects of the club, please be assured that our Member Services team are always on hand to support you. If you’d like to ask us anything, or you just fancy a chat, please call us on 0800 669944. Our advisors will be ready with a friendly smile and a sympathetic ear.

In the interest of the health of our team and to ensure we can support you as best we can, please be aware that we have reduced our call centre’s opening hours as follows:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8am - 6pm 8am - 6pm 8am - 6pm 8am - 6pm 8am - 6pm 9am - 5pm Closed

You can also email our Member Services team at info@boundless.co.uk.

We look forward to hearing from you.

The Boundless team

 

UPDATED 12.00pm on Tuesday 24 March 2020

At Boundless we have a duty of care to protect the health, safety and welfare of everyone connected with our club and community, whilst continuing to follow the advice and guidelines from WHO and our government.

With this in mind, we must sadly close our Boundless Breaks properties to help prevent further spread of COVID-19 (Coronavirus). More information regarding current and future bookings is available below: Boundless Breaks

Our planned member events are also affected. We are monitoring the situation very closely, but we have unfortunately had to cancel four events at this time, and we will keep you updated on further changes to our events schedule. Full refunds will be given to those who have purchased tickets. More information is available below: Boundless Events

Please also be aware that the way we communicate with you may also be subject to changes. As a club, we are doing our best to deliver the best service we can but, if you have any questions at all about your membership, our member services team are ready to help you on 0800 66 99 44.

In this extremely challenging time please be assured that our members will always be put first, in everything we do. Our content and communities’ teams are continuously looking at ways in which can help you to stay social connected with online activities and competitions – so please do visit regularly.

If you would like more information about how COVID-19 (Coronavirus) is affecting certain areas of our club, please click the links just below:

Member Services

Boundless Breaks

Boundless Events

Community Group Events

Boundless Partners

 

UPDATED 5.30pm on Wednesday 18 March 2020

Dear members,

As the situation concerning COVID-19 (Coronavirus)  continues to escalate here in the UK, some aspects of our club have been temporarily affected, including our events, call centre and leisure properties. We are working hard to ensure that the health and well-being of our people and our members remains our top priority during these challenging times and we want to keep you informed about any changes. We will still be sending regular emails with interesting features, advice and tips. We’re working closely with our partners to bring you the most relevant deals and discounts, and our interest groups will be busy on Facebook. Find out more about our Facebook groups here >

We continue to follow the advice and guidance from the World Health Organisation and our government. As the situation changes, we will be doing our best to stay flexible and respond accordingly. This page will be kept updated with the latest developments, so please do check back regularly.

Boundless is not just a club, but a community. During our 96 years, we have been side by side with our members through the most turbulent of times. We’re here to support you and encourage you to support each other.

If you’d like to ask us anything call our Members Services team and you’ll be welcomed with a friendly smile and a sympathetic ear.

For more information about COVID-19 (Coronavirus) please visit the government’s website for the most up to date information.

Take care of yourself and those around you.

The Boundless team

Member Services

Our Member Services team are still on hand to support our members. However, in the interest of the health of our team and to ensure we can support you as best we can, we will be reducing our call centre’s opening hours as follows:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8am - 6pm 8am - 6pm 8am - 6pm 8am - 6pm 8am - 6pm 9am - 5pm Closed

Our Member Services team can also be emailed at info@boundless.co.uk

Boundless Breaks

Changes to your booking due to COVID-19 (Coronavirus), 24 March 2020

Temporary closure of all Boundless Breaks properties

The safety and well-being of our guests and staff is our priority and, as a result of the latest government announcement, we have closed our Boundless Breaks properties in line with current government recommendations.

For information on current and future bookings please visit the individual website for each property:

Whitemead Forest Park (including for arrivals, residents and day guests) is closed from 21 March 2020 up until 21 May 2020 (subject to review).

Whitemead Forest Park >

Our holiday cottages (including for arrivals, residents and day guests) is closed from 21 March 2020 up until 21 May 2020 (subject to review).

Boundless Breaks >

Cotwolds Motoring and Toy Museum and all its facilities will be closed from 21 March 2020 until 21 May 2020 (subject to review).

Cotswold Motoring and Toy Museum >

Bournemouth West Cliff Hotel and Ghyll Manor are closed from 24 March 2020 until further notice.

Bournemouth West Cliff Hotel >

Ghyll Manor Hotel >

Boundless Events

At Boundless, we put members first and want to reassure you that our members’ and volunteers’ safety is our primary concern during the current situation. Unfortunately, some events may be cancelled or postponed – you can find more information regarding COVID-19 (Coronavirus) within the FAQs on the specific event’s page. All ticket bookers will also be updated directly via email.

Visit our Events main page here >

Community Group Events

If you have pre-booked to attend a group event, please check with the organiser as to the status of this event. Please also keep an eye on the event listings on the website to check whether future events have been cancelled or postponed before booking or travelling.

Visit our Community main page here >

Boundless Partners

We also want to reassure you that our partners are doing their best to make your holiday bookings more flexible, so that you have peace of mind in the current situation.

Many of our partners have released statements and information regarding COVID-19 (Coronavirus) in case you need to review your bookings or purchases with them. We will continuously update our information as we receive it, with the date the information has been shared.

Visit our COVID-19 (Coronavirus) partner advice here >