Digital Experience Manager


Britannia House, Brighton

Working hours: 34.5 hours / Monday to Friday

What’s involved?

Purpose of the role:

Working closely with our Digital Analyst and building your own understanding through Google Analytics, Hotjar and other tools, you’ll know our end users inside out. Your role is to translate what you know about them into brilliant digital user journeys to meet their needs and ultimately the organisation’s goals.

You’re obsessed with getting things right for the user and will work tirelessly with the wider team to ensure that all digital delivery is as easy to use as possible. You’ll identify and design out any areas of friction with regard to the user’s digital experience. Understanding where the pain points are, your work will help to prioritise improvements, producing user journeys that eliminate these. You’ll produce wireframes of journeys for the front end developer and design team to action.

Main responsibilities:

  • Ownership of the digital user experience - ensuring all digital journeys are user friendly and simple to use – all make sense from a user point of view
  • Understand business goals and objectives as well as the user needs and be able to reconcile the two
  • Map existing and new journeys (including wireframing) to ensure that they deliver results and are easy to use
  • Ownership and maintenance of digital personas to drive user centred design
  • Work with the wider digital and Marketing teams to deliver great user experiences
  • Monitoring the user experience through tools such as Hotjar and Google Analytics to find and solve issues with existing and future user journeys
  • Feed the backlog of developments with improvements to the user experience
  • Work with the digital and Marketing teams to design improvements
  • Owning the online experience, you’ll be a key part of all user testing to ensure that it’s delivered as designed

Key Knowledge

You will have:

  • Customer focus - fanatical pursuit of great user experiences
  • Proven track record of driving improvements to user journeys through data driven insight
  • Wireframing experience – informing the front end designer of what to build and understanding why
  • Journey mapping - ability to map and understand where we need to improve
  • Experience of using Hotjar (or equivalent) to understand pain points in user journeys
  • Great communication skills – you’ll need to be able to share your understanding and thinking with members of the wider team
  • Influencing skills – you’ll need to be able to persuade others that we’re doing the right thing by the users
  • Commercial awareness – an understanding of what drives the business
  • Working knowledge of Sitecore CMS and analytics and Dynamics 365 is desirable

Our Boundless values are important to us and shape the way we work. Read more about them on our main jobs page

What we offer in return

Brighton is a great place to work, and our office is located in the very heart of this vibrant city, just a two-minute walk from the main station. We have brilliant and talented people working with us and joining Boundless is an opportunity to become part of a growing and ambitious team that takes pride in putting its people and members first. We care about our environment and work hard to create an attractive and rewarding place for our people to work in.

We provide a generous employee benefits package, including:

  • Competitive salary
  • Twenty four days’ annual leave, plus bank holidays
  • Employer pension contribution up to 10 per cent
  • Life insurance (4 x pensionable salary)
  • Boundless membership
  • Employee Assistance Programme
  • Training and development opportunities
  • Bike2work and Home Tech schemes
  • Meet & Eat (there is such a thing as a free lunch!) once a month*
  • Plenty of socials (beach cleans, charity fundraising and more)*

*COVID-19 has put a hold on these for now but they will return when it is safe for us to do so.

Boundless is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

If you require any support or need to discuss reasonable adjustments, please contact us at or you may call us at 01273 744772.

How to apply

To apply for the above position please contact Boundless below including a copy of your C.V., salary expectations and covering letter detailing why you would be suitable for the role.