IDD Policy

Information about us and the services we offer

Motoring & Leisure Services Ltd, Britannia House, 21 Station Street, Brighton, BN1 4DE


1. About us

We are Boundless by CSMA, a trading name of Motoring & Leisure Services Limited, a company registered in England (company number 02813598). Our registered office is at Britannia House, 21 Station Street, Brighton, East Sussex, BN1 4DE and our VAT registration number is 620 9666 33.

We are a subsidiary of the Civil Service Motoring Association (CSMA) and provide services to members of Boundless by CSMA. We offer Boundless buy CSMA members a range of goods and services from our approved partners that might be of interest to them.


2. Who regulates us?

Our Financial Services Register number is 308988. Our permitted business enables us to arrange Motor Legal Expenses Insurance and to promote other  investment and life assurance contracts and a range of motoring and home related general insurance contracts. You can check this on the Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.


3. What regulated products do we arrange?

Motor Legal Expenses Insurance:

This is the only regulated product that we provide information on and arrange. We represent you in  arranging this insurance automatically with Liverpool Victoria Insurance Company Ltd as part of Boundless by CSMA membership. Cover commences  from the day you become a Boundless by CSMA member and runs for a twelve month period, renewing when your membership renews.


4.What other regulated products and services do we make available through our APPROVED partners?

We currently have arrangements with our approved partners for Boundless by CSMA members to benefit from a wide range of investment, life assurance and general insurance products and services that they provide at preferential terms/rates.

Details of the current products and services can be found under the benefits section of our website www.boundless.co.uk. Where you decide to avail yourself of any of these products and/or services you will be dealing directly with the approved partner providing the product and/or service and will become their client.


5. What will you have to pay us for arranging Motor Legal Expenses

We do not charge any fee. If there are any other fees relating to the insurance policy the provider will notify you of them at the outset.


6. What to do if you have a complaint

If it relates to Motor Legal Expenses Insurance that we have arranged for you. If you wish to register a complaint about this product that we have arranged for you, please contact us by writing to: The Customer Relations Manager, Motoring & Leisure Services Ltd, Britannia House, 21 Station Street, Brighton, BN1 4DE. Alternatively call: 0330 123 0348. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

If it relates to any other product that you have arranged directly with one of our approved partners

If you wish to register a complaint about a product or service that you have arranged directly with one of our approved partners, please refer to the information/documentation they have provided to you regarding their complaint handling arrangements and contact them directly. If you cannot settle your complaint with them, you may be entitled to refer it to the Financial Ombudsman Service.


7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim without any upper limit. 

Further information about compensation scheme arrangements is available from the FSCS.