Car Care Plan - Total Loss Compensation

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Car Care Plan - TLC

Your Benefits

Car Care PlanBoundless Approved

Your Benefits

  • Cover starts from just £55 for 12 months.
  • Additional fixed payout of 25%* of your final motor insurance settlement following a total loss.
  • Lump sum payment following an insurance write off.
  • Exclusive product, designed especially for Boundless members with comprehensive car insurance.
  • With thousands of vehicles written off and cars depreciating by around 20% annually in the UK** Total Loss Compensation provides clear and transparent cover that will help keep you protected.

About Car Care Plan - Total Loss Compensation

In the event your car is involved in an accident or theft – resulting in an insurance write off, you might want some additional cover to your comprehensive car insurance. Car Care Plan will pay an additional 25% of your final insurance settlement figure (up to a maximum of £10,000). Whether it’s to help protect you against any repayments, contribute to depreciation or upgrade to a different car, Total Loss Compensation is here to help.

Example pricing:

Motor insurance settlement = £10,000

Total Loss Compensation = £2,500

Engine size Price of premium
Up to 1,200cc £55
1,201 - 1,600cc £65
1,601 - 2,500cc £75
Over 2,500cc £85

Documents

CSMA TLC Policy Document April 2016 (PDF 226.99 KB) Download
CSMA TLC Policy Summary April 2016 (PDF 83.02 KB) Download
CSMA TLC Privacy Policy April 2016 (PDF 16.80 KB) Download
CSMA TLC Website TCs April 2016 (PDF 33.55 KB) Download

FAQ's

Q

What is Total Loss Compensation?

A

Total Loss Compensation (TLC) is designed to help provide additional benefit should you be unlucky enough to have your car written off. In the event of a valid total loss motor insurance claim, TLC will provide you with an additional 25% of your motor insurer’s settlement value, up to a maximum of £10,000. For full terms and conditions please refer to the Policy Document.

Q

Aren’t I already covered for this with my motor insurance?

A

In the event of an insurance write off, your motor insurer will pay out the value of your car at the time of your accident. This may not be the amount you actually paid for the car or the amount you might owe on any outstanding finance agreement. TLC can help provide an additional buffer in the event of a total loss insurance claim by paying out an additional amount to help purchase a replacement vehicle, cover incidental costs or help offset the costs of transportation while you settle your insurance claim with your motor insurer.

Q

How does TLC work?

A

In the event of a valid total loss motor insurance claim, we will ask you to provide evidence of the motor insurance settlement (which is usually a letter from your insurer outlining the value and the terms of the settlement). Once we receive this, we will process your TLC claim and will make a payment of 25% of the motor insurance settlement to you directly, up to a maximum of £10,000. For full terms and conditions please refer to the Policy Document.

Q

What if my car is an import?

A

Unfortunately, if your car is an import, (not a UK-specification model originally purchased from a UK dealer by its first owner), it's not eligible for TLC.

Q

Can I get TLC cover for a company car?

A

Unfortunately not. TLC is available for any eligible privately registered car.

Q

Can I get TLC cover for my van or motorbike?

A

Sorry, we can't cover motorbikes or vans at the moment, but we're working on it.

Q

Can I pay in instalments?

A

Sorry, TLC cover is only available as a single-payment protection paid by credit or debit card before cover starts.

Q

How do I make a complaint?

A

We hope you won't need to make a complaint, but if you're not happy with the service provided, you should call Boundless by CSMA Warranty Administration on 0800 997 8262. Please quote your vehicle registration number to ensure your enquiry is dealt with promptly. We'll do our best to resolve your query straight away, in line with the complaints process outlined in the Policy Document.

Q

Can I get warranty cover for a private hire vehicle or chauffeur car?

A

Unfortunately, we can't cover vehicles used for hire or reward, including taxis, private hire vehicles, chauffeur cars or driving schools. We're also unable to provide TLC to vehicles used for racing or rallying, including time-trials, timed events or track-days.

Q

What if I change my mind?

A

If you change your mind, you've got a 14-day cooling-off period during which we’ll make a full refund if you haven’t made a claim. Please call us on 0800 997 8262 and speak to our customer services team.

Q

What if I sell my car?

A

If you decide to sell your car, your TLC cover stops. You will need to purchase a replacement policy to cover your new car.

Q

Which cars are excluded?

A

Some vehicles are excluded - please refer to the Policy Document for more information. As TLC’s maximum payment value is £10,000, you will not get a full 25% payment settlement if your car is worth over £40,000 when written off.

Q

How soon can I make a valid claim?

A

You can make a valid claim as soon as your policy is registered with us – there's no waiting period before a claim can be made, although we can't cover claims which are already ongoing.

Q

Is anything else included, such as warranty or roadside assistance?

A

No – TLC only covers against the impact of a total loss motor insurance claim. CSMA Club members can purchase discounted warranty and roadside assistance cover as part of member benefits.

Q

Does it matter who insures my car?

A

No – all we ask is that your car is covered by comprehensive motor insurance issued by a UK-authorised motor insurer.

Q

Can I claim more than once?

A

Unfortunately, TLC only covers one payment – once you make a valid claim on a TLC policy, the cover stops and you would need to purchase another product to cover any additional motor insurance policy duration.

Q

What if I cancel my motor insurance, or if my insurer cancels my motor insurance cover?

A

If your motor insurance cover is cancelled or terminated for whatever reason, your TLC policy will cease and cover will stop. You will need to purchase another TLC product from the start date of your new motor insurance cover.

Q

Can I buy TLC if I’ve only got third-party insurance, or third-party, fire & theft cover?

A

Unfortunately not – for TLC to be valid, you must maintain comprehensive motor insurance for the vehicle for the duration of the TLC cover.

Q

What if I change my motor insurance part-way through my TLC cover?

A

It doesn’t matter – provided your car is covered by comprehensive motor insurance with no gaps in insurance, you’re covered. It doesn’t matter who your motor insurance is provided by.

Terms and Conditions

Calls are free from a BT landline. Calls from mobiles may vary.

Lines are open Mon-Fri 8.45am-5.00pm and Sat.9am-12.30pm

Please note: This page links to an external website. Boundless by CSMA is not responsible for the content of third party websites.

The service provided is for information only and is understood to be correct. We can accept no liability for any inaccuracies of any information provided.

*Your car insurance may already provide strong cover in the event your car is written off through an accident or theft.

** Average depreciation calculated using What Car? depreciation calculator at www.whatcar.com/car-depreciation-calculator

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