Energy Helpline - Energy Comparison Service

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Compare gas and electric

Your Benefits

Energy Helpline Boundless Approved

Your Benefits

  • Save up to £589* on your gas and electricity bills.
  • Choose between deals including fixed, green and cheap online tariffs.
  • Compare your bills against the cheapest for your area.
  • See all the available tariffs, regardless of the supplier.
  • Free helpline (open seven days a week) if you want to speak to Energyhelpline's UK-based energy advisors.

About Energyhelpline

Our Approved Partner Energyhelpline is one of the UK’s leading gas and electricity price comparison services. We are delighted to be partnering with Energyhelpline at a time when it is ever more important to support our members in keeping their energy bills down. Energyhelpline is a completely free comparison service, accredited by Consumer Focus. Their goal is to provide you with all the options so you can find the most suitable tariff for your needs. Plus, if you switch, Energyhelpline will arrange everything for you.

Energyhelpline, unlike some other comparison services, will search all UK suppliers on all available tariffs to ensure you receive the information you require to make an informed choice for your personal energy needs.

For more information on Consumer Focus, please click here »

FAQ's

Q

Are there any hidden surcharges or costs in using energyhelpline.com?

A

No, there are absolutely no hidden surcharges or costs. Energyhelpline show you the best available rates from all suppliers in your area. You are then free to choose the one which is right for you. Switching costs nothing, and will save you money on your energy bills.

Q

I don't know what my current spend is - can I still use the calculator?

A

Yes. Use the High, Medium and Low usage levels on the input screen. Your usage will roughly equate to the size of your property. Small flats are generally low users, larger flats and houses medium users and large houses high users. If you only use gas for cooking you should enter low user for gas.

Q

Do I need to contact my old provider to switch to a new supplier?

A

No, your new supplier will organise the entire switching process. You should, however, ensure that your new supplier receives a final meter reading from you so that they can organise a bill and close your existing account.

Q

How does the process for transferring suppliers work?

A

Check against the suppliers and tariffs shown on the results table, and remember you can search by price, service rating and green credentials.Once you have chosen a supplier, you provide Energyhelpline with the details to complete your switch application. These details will be forwarded securely to your new supplier who will arrange the switch. You’ll also receive an email confirming the details of the switch and a contact point for your new supplier.Within a month you will be given a supply transfer date by your new supplier. On this day you should take a meter reading and submit it to your new supplier. They will contact your old provider so they can arrange a final bill and close your account.

Q

Will there be any interruption to my supply?

A

No, there will be no interruption whatsoever. There is no need to change any meters, wires or pipes – your new supplier will use the same ones as your old one. The only changes that you will notice will be a lower bill and/or improved customer service from your new supplier.

Q

How does this free service make money? Surely you never get something for nothing?

A

All electricity and gas price comparison services receive a small commission from suppliers, for finding them a new customer. Energyhelpline are governed and accredited by Consumer Focus' code of conduct for price comparison websites, which means their commercial relationships with suppliers bears no relationship to what you see on their results table. Energhelpline show all suppliers regardless of their relationship with them, and will show you the cheapest one for you.

Q

What are gas meter (MPRN) and electricity (MPAN) numbers and how do I find them?

A

Your MPRN (Meter Point Reference Number) is the unique identifying number of the gas meter at your property. It is a 10 digit number, sometimes referred to as an "M" number, and can be found on your gas bill (generally on the back of the bill). If you can't locate your MPRN on the back of your gas bill or on your meter, you can call the Meter Number Helpline on 0870 608 1524.Your MPAN is the unique identifying number of the electricity meter at your property. It is often referred to as a "Supply Number" or "S" number, and it can be found on your electricity bill (generally on the back of the bill). If you can't locate your number, you should contact your current electricity supplier.If you switch with energyhelpline.com, they have a system on the site which looks up your meter number automatically in most cases.

Q

I want to save as much money as possible - how should I go about it?

A

Simple. Find out what you currently pay for your gas and or electricity in a typical year and which tariff you are on with your current supplier. Enter your details into the calculator and submit your search with the default settings. Your cheapest supplier will be returned to you at the top of the results table.

Q

If I want to switch to a Direct Debit tariff do I need to have my bank details?

A

No, in some instances you can request a paper DD form which will be sent to you by your new supplier. You can then fill out your bank details and return it to them in your own time. Energyhelpline recommend that you complete Direct Debit forms online as it will save you time, and the details are received and held securely.

Q

What details do I need to switch my gas & electricity?

A

Most people can switch using just their postcode and a few basic details - such as how much they spend or how much energy they use (if you don’t have this information to hand you can still switch using the usage estimator).Please note: if you'd like to switch to a direct debit tariff, you will need to fill out the DD form online with your bank details. Rest assured energyhelpline web pages are secure, and your details will be encrypted and held securely.In a very small number of cases you may need to know your gas or electricity meter number, which you can find on an old bill or the meter itself.

Terms and Conditions

Lines are open Mon-Fri 9am-8pm, Sat-Sun 9am-5pm

Telephone calls may be monitored and/or recorded for training purposes.

* 10% of customers switching their gas and electricity bills with energyhelpline (and their partners) between 2nd December 2015 and 6th March 2016 saved £589 or more. Survey of over 10,000 switches.

 

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