Membership Terms & Conditions

Boundless T and Cs

Membership Terms and Conditions

The terms and conditions below relate to individual membership. If your membership has been arranged by your employer or other organisation, please click here to read the terms and conditions that apply.

These terms and conditions form the basis of the contract through which Boundless by CSMA (Boundless, we or us) will deliver a service to you as a Boundless member (named member, you, your). On becoming a member of Boundless by CSMA you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act.

Boundless by CSMA is a trading name of Motoring & Leisure Services Limited, a subsidiary of the Civil Service Motoring Association Limited, registered office Britannia House, 21 Station Street, Brighton, BN1 4DE, registered in England no: 02813598. Motoring & Leisure Services Limited is authorised and regulated by the Financial Conduct Authority.

Our website is provided for the benefit of Boundless by CSMA members, most of whom are located in the United Kingdom. We administer the site from England and through our service providers who may or may not be based in England.


To be eligible to join Boundless by CSMA and take advantage of membership benefits you must fulfil one of the below membership eligibility criteria:

  • Currently employed by an organisation in the Civil Service or Public Sector.
  • Have previously been employed by an organisation in the Civil Service or Public Sector.
  • Currently or previously employed by an organisation that was originally formed within the structure of the Civil Service or Public Sector. For example, Royal Mail, BT, etc.
  • You are a friend or family member of an existing member of Boundless by CSMA.
  • Currently employed by Boundless by CSMA.

We reserve the right to amend our eligibility criteria at any point and without notification.

By joining Boundless by CSMA you are agreeing that you fulfil one of the stipulated eligibility criteria. We reserve the right to contact you by phone, email or letter to verify that you meet the eligibility criteria and may cancel membership with immediate effect if eligibility is not met.


Membership of Boundless by CSMA and the benefits of membership extend to the named member only unless otherwise specified below. The named member must have confirmed and paid for membership with Boundless by CSMA.

  • Boundless Breaks/Leisure Retreats, Events, and Experience Bookings – the named member must be part of the booking party. If any of these benefits of membership are being purchased as a gift then the named member must be the purchaser.
  • Approved partner offers – the named member must be the purchaser and participating in the booking/service provided.
  • The provision of General Insurance products (Motor, Home, Travel, Motorcycle, Caravan, Classic car) – the benefit and therefore principle policy holder can extend to the partner, sibling, child or parent of a current member so long as they reside in the same address as the named Boundless member.
  • The provision of breakdown cover - the benefit and therefore principle policy holder can extend to the partner, sibling, child or parent of a current member so long as they reside at the same address as the named Boundless member.

Membership Benefits

Membership of Boundless by CSMA will provide you with access to a wide range of benefits.

A typical membership package may include:

  • Copies of the Boundless magazine.
  • Full access to the Boundless website.
  • Membership of a local and special interest groups.
  • The opportunity to attend events and activities nationwide.
  • The opportunity to access a large range of partners offering member discount offers and perks on a wide variety of products and services.
  • Voting rights at the Annual General Meeting.

We reserve the right to change the benefits that apply to Boundless by CSMA membership at any time and without prior notice.

Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of Boundless by CSMA does not guarantee that the external provider will accept an application from a member for the provision of services.

Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

We reserve the right to change our external providers without prior notice and our decision on services provided is final.

The Membership Contract

When you click to submit your application on line, or you fax, post, telephone or email us with details of your application, you are making an offer to subscribe to Boundless by CSMA which, if accepted by us, will result in a legally binding contract as per these terms and conditions.

At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract. In the event of the death of the named member, their spouse or partner will become automatically eligible to continue membership.

Online application

For online applications, you will either have sight of a confirmation page or receive an email. If you have supplied your email address, acknowledgement that your application has been received and is being processed does not yet mean that your membership is live. Membership will become live when payment is confirmed.

Magazine Delivery

We will deliver all magazines to the address you notify to us when you become a member of Boundless by CSMA.

You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address or have failed to notify us of an address change. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund your membership fee if they are returned to us.

We reserve the right to change or remove the magazine without prior notice and our decision on services provided is final.

Force Majeure

Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided.

In which case, we will deliver as soon as is reasonably possible.

Cancellations and Refunds

Your Boundless by CSMA membership is a rolling agreement which will automatically renew upon the anniversary of your application if paid by direct debit. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel and of any changes to your Direct Debit payment. Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.

If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of ten working days prior to the anniversary of your application. This notice should be provided directly to us, by phone, in writing by letter, fax or e mail.

No refunds will be provided unless the notice requirements are complied with.

Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund if notice has not been given.

Credit Card Payment

If you are not using your own credit/debit card to pay for the membership subscription, you must ask the permission of the credit/debit card holder before entering the payment details.

When you offer to subscribe to Boundless by CSMA either on-line, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

Direct Debit Payments

Payment by direct debit is the simplest and the most convenient way to pay your Boundless by CSMA subscription.

If you have an annual direct-debit agreement then payment is automatic through your bank or building society, beginning on the payment date shown on your renewal notice. If you are just setting up your first direct debit, then the first annual payment will be taken from your account within 21 days after it is returned to us.

Price Information

Fees displayed on the application section of the website will prevail at all times in relation to orders placed online.

You may make a one-off payment for a one-year membership subscription, new or renewal, by cheque, credit/debit card or an annual direct-debit payment.

We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.


Our liability to you will not extend to any membership-related benefits, goods or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.

Our liability to you in the event of magazines being lost in dispatch shall, at our discretion, be limited to replacement of the missing issues.

Every effort is made to ensure the accuracy of Boundless Magazine, and any other marketing material; however, neither we nor the authors can accept liability for errors and omissions within the magazines or other promotional/marketing material.

These terms and conditions do not and shall not affect your statutory rights as a consumer.

Information Services

Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.

The content of all publications and marketing material are the opinion of the author.

Data Protection and use of Personal Data

Boundless by CSMA is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your membership subscription. As a member of Boundless by CSMA our data will be used for marketing, statistical and analytical purposes and to administer your membership. You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your postal address, phone number, email address, fax or SMS number, then we may send information which may be of interest.

We do not pass data to any third party for the purposes of marketing.

If you wish to obtain a copy of your personal data held by us, then please write to the address below. Please note that you may be charged a fee of £10 for this service. You may also be asked to provide proof of your identity and for information that might help to locate the data you are seeking.

If you believe that any of the information we hold concerning you is incorrect or out of date, please provide us with the accurate information at the address below.

Data protection via the website

We will make every effort to ensure that the information on our website is accurate. However, we cannot guarantee this and accept no liability for any information given via this website.

Even if data encryption is used, the security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by electronic means shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by us.

Please see website terms and conditions.


We may change these terms and conditions at any time without giving prior notice but we will make every endeavour to notify you of any changes. The most recent edition of these terms and conditions will be binding upon you. Members may exit the contract without penalty if they do not accept any proposed variation.

Prize Draw and Competition Rules

All prize draws and competitions which are associated with our offers are subject to separate terms and conditions, as written at the time of the prize draw, competition or offer. Prize draws and competitions are not open to employees of Boundless by CSMA or any other subsidiary of Motoring & Leisure Services Ltd.

Governing Law and Jurisdiction

These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Third parties

A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Entire Agreement

These terms and conditions override any contrary terms or conditions published by us in relation to any membership subscription between you and us.

Boundless by CSMA Brand

Use of our logo and brand identity is not permitted in any circumstances unless you are an approved partner of Boundless by CSMA, or we have granted you express permission to do so.

Queries Comments and Complaints

Responding to complaints:

If you have any queries, comments or complaints about your membership, please contact our Member Services team on 0800 669944.

We will send a written acknowledgement of the complaint to the complainant by letter or email, within five business days of its first receipt by Boundless.

We will aim to provide a final response within four weeks of receiving the complaint. Where this is not possible, a further ‘holding’ correspondence will be sent to the complainant outlining the progress of the complaint along with an indication of the timescale involved to produce a final response.


Calls to Boundless may be recorded for training and quality purposes.

Opening Hours:

Monday to Friday: 08:00 to 20:00.

Saturday and Sunday: 09:00 to 17:00.

Bank Holidays (Excluding Christmas, Boxing Day, New Year’s Day, Easter Day): 09:00 to 17:00.