Membership terms & conditions

By applying to be a member of Boundless by CSMA you will become a member of the Civil Service Motoring Association Ltd. These terms and conditions form the basis of the contract through which the Civil Service Motoring Association Ltd ("CSMA", "Boundless by CSMA" "we" or "us") will deliver membership services (the "Services") to you as a member of CSMA ("CSMA member" or "you").

Please read these terms and conditions carefully before applying to become an CSMA member. In consideration of us accepting your application to become an CSMA member and allowing you to access the site, you agree to be bound by these terms and conditions and our Articles of Association. The Articles of Association can be found here.

Membership services are provided and administered by Motoring & Leisure Services Ltd, registered office Britannia House, 21 Station Street, Brighton, BN1 4DE, registered in England under company number: 02813598. Motoring & Leisure Services Ltd is authorised and regulated by the Financial Conduct Authority and is a subsidiary of the Civil Service Motoring Association Ltd, registered office Britannia House, 21 Station Street, Brighton, BN1 4DE, registered in England under company number: 0252734.


Eligibility

On requesting to become a member of Boundless by CSMA you confirm that you meet one of the below eligibility criteria statements:

  • Currently employed (full or part-time) within the Civil Service1 or public sector2.
  • Ex-employees who have previously worked in the Civil Service or public sector.
  • Currently employed (full or part-time) within an organisation that was originally formed within the structure of the Civil Service or public sector. For example, Royal Mail and BT.
  • Friends and family members of an existing Boundless by CSMA member.
  • Current and ex-employees of Boundless by CSMA.
  • Attending a Boundless Event
  • Booked a Boundless Break

We reserve the right to contact you by phone, email or letter to verify that you meet the eligibility criteria and may cancel membership with immediate effect if eligibility is not met.

1The Civil Service provides services directly to people in the UK including:

  • Paying benefits and pensions
  • Running employment services
  • Running prisons
  • Issuing driving licences

2Public sector organisations are owned and operated by the government to provide services within the UK. Public sector include public goods and government services such as:

  • Public Education (Schools and libraries)
  • Electricity
  • Emergency Services
  • Military
  • Fire service
  • Gas and Oil
  • Healthcare
  • Infrastructure
  • Law enforcement
  • Police Services
  • Postal Service
  • Public Transit
  • Social Services
  • Waste management
  • Infrastructure
  • Elected officials

We reserve the right to update or amend our eligibility criteria any point without notification.


Membership Benefits

Membership of Boundless by CSMA will provide you with access to a wide range of benefits.

A typical membership package may include:

  • Copies of the Boundless magazine.
  • Full access to the Boundless website.
  • Membership of a local and special interest groups.
  • The opportunity to attend events and activities nationwide.
  • The opportunity to access a large range of partners offering member discount and perks on a wide variety of products and services.
  • Voting rights at the Annual General Meeting.

We reserve the right to change the benefits that apply to Boundless by CSMA membership at any time and without prior notice.

Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of Boundless by CSMA does not guarantee that the external provider will accept an application from a member for the provision of services.

Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

We reserve the right to change our external providers without prior notice and our decision on services provided is final.


Membership

Membership of Boundless by CSMA and the benefits of membership extend to the named member only unless otherwise specified below. The named member must have confirmed and paid for membership with Boundless by CSMA.

  • Boundless Breaks/Leisure Retreats, Events, and Experience Bookings – the named member must be part of the booking party. If any of these benefits of membership are being purchased as a gift then the named member must be the purchaser.
  • Approved partner offers – the named member must be the purchaser and participating in the booking/service provided.
  • The provision of General Insurance products (Motor, Home, Travel, Motorcycle, Caravan, Classic car) – the benefit and therefore principle policy holder can extend to the partner, sibling, child or parent of a current member so long as they reside in the same address as the named Boundless member.
  • The provision of breakdown cover - the benefit and therefore principle policy holder can extend to the partner, sibling, child or parent of a current member so long as they reside at the same address as the named Boundless member.

The Membership Contract

When you click to submit your application on line, or event application, post, telephone or email us with details of your application, you are making an offer to subscribe to Boundless by CSMA which, if accepted by us, will result in a legally binding contract as per these terms and conditions.

At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract. In the event of the death of the named member, their spouse or partner will become automatically eligible to continue membership.


Online and Event application

For online applications, you will either have sight of a confirmation page or receive an email. If you have supplied your email address, acknowledgement that your application has been received and is being processed does not yet mean that your membership is live. Membership will become live when payment is confirmed.


Magazine Delivery

We will deliver all magazines to the address you notify to us when you become a member of Boundless by CSMA.

If you have not provided us with your full address we will not be able to send you this member benefit. You can update your account information at any time by calling 0800 66 99 44 or by logging in to our website and updating your account details.

You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address or have failed to notify us of an address change. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund your membership fee if they are returned to us.

We reserve the right to change or remove the magazine without prior notice and our decision on services provided is final.


Force Majeure

Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided.

In which case, we will deliver as soon as is reasonably possible.


Cancellations and Refunds

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Once you have notified us that you wish to cancel your membership, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your membership cancellation.

Renewing your membership

Your Boundless by CSMA membership is a rolling agreement which will automatically renew upon the anniversary of your application if paid by direct debit or you have set up a continuous card payment. You will receive a renewal notice in advance of the anniversary of your membership date, informing you of your entitlement to cancel and of any changes to your Direct Debit or continuous card payment. Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.

If you wish not to renew, you must inform us a minimum of ten working days prior to your membership renewal. If you do not wish to renew call us on 0800 669944, in writing or send an email to info@boundless.co.uk.

Once renewal of your membership, it will still be possible to cancel your membership, but we are not obliged to offer a refund if notice has not been given.


Credit Card Payment

If you are not using your own credit/debit card to pay for the membership subscription, you must ask the permission of the credit/debit card holder before entering the payment details.

When you offer to subscribe to Boundless by CSMA either on-line, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.


Direct Debit Payments

Payment by direct debit is the simplest and the most convenient way to pay your Boundless by CSMA subscription.

If you have an annual direct-debit agreement then payment is automatic through your bank or building society, beginning on the payment date shown on your renewal notice. If you are just setting up your first direct debit, then the first annual payment will be taken from your account within 21 days after it is returned to us.


Price Information

Fees displayed on the application section of the website will prevail at all times in relation to orders placed online.

You may make a one-off payment for a one-year membership subscription, new or renewal, by cheque, credit/debit card or an annual direct-debit payment.

We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.


Liability

Our liability to you will not extend to any membership-related benefits, goods or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.

Our liability to you in the event of magazines being lost in dispatch shall, at our discretion, be limited to replacement of the missing issues.

Every effort is made to ensure the accuracy of Boundless Magazine, and any other marketing material; however, neither we nor the authors can accept liability for errors and omissions within the magazines or other promotional/marketing material.

These terms and conditions do not and shall not affect your statutory rights as a consumer.


Information Services

Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.

The content of all publications and marketing material are the opinion of the author.


Data Protection and use of personal data

The privacy and security of your personal information is extremely important to us. For full information about how and why we use your personal data please read our privacy notice .

You are in control of what we do with your personal data. If you have any further questions in relation to data protection and use of personal data they should be sent to membership@boundless.co.uk, addressed to the Data Protection Officer, Boundless, Britannia House, 21 Station Street, Brighton, BN1 4DE or, if you wish to speak to us direct, call 03301 230 278 (lines open 8am-8pm Monday to Friday, 9am-5pm Saturday and Sunday).


Securing your information

Information system and data security is imperative to us to ensure that we are keeping our members safe.

We carefully assess, manage and protect new and existing systems to ensure that they are up to date and secure against ever changing threats. We will also limit access to your personal data to those who have a genuine business need to access it. Those processing your data will do so only in an authorised manner and are subject to a duty of confidentiality.

All our staff complete mandatory information security and data protection training on employment and annually thereafter to reinforce responsibility and requirements set out in our information security policies.

When you trust us with your personal data we will always keep your information secure to maintain your confidentiality. We use a strong encryption when your information is stored or in transit to minimise the risk of unauthorised access or disclosure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

For more information, please click here to read our privacy notice .


Content and promotions on boundless.co.uk

We will make every effort to ensure that the information on our website is accurate. However, we cannot guarantee this and accept no liability for any information given via this website.

Even if data encryption is used, the security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by electronic means shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by us.


Variation

We may change these terms and conditions at any time without giving prior notice but we will make every endeavour to notify you of any changes. The most recent edition of these terms and conditions will be binding upon you. Members may exit the contract without penalty if they do not accept any proposed variation.


Prize Draw and Competition Rules

All prize draws and competitions which are associated with our offers are subject to separate terms and conditions, as written at the time of the prize draw, competition or offer. Prize draws and competitions are not open to employees of Boundless by CSMA or any other subsidiary of Motoring & Leisure Services Ltd.


Governing Law and Jurisdiction

These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.


Third parties

A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.


Entire Agreement

These terms and conditions override any contrary terms or conditions published by us in relation to any membership subscription between you and us.


Queries Comments and Complaints

Responding to complaints:

If you have any queries, comments or complaints about your membership, please contact call us on 0800 669944.

We will send a written acknowledgement of the complaint to the complainant by letter or email, within five business days of its first receipt by Boundless.

We will aim to provide a final response within four weeks of receiving the complaint. Where this is not possible, a further ‘holding’ correspondence will be sent to the complainant outlining the progress of the complaint along with an indication of the timescale involved to produce a final response.


Calls

Calls to Boundless may be recorded for training and quality purposes.


Telephone opening hours:

Monday to Friday: 08:00 to 20:00.

Saturday and Sunday: 09:00 to 17:00.

Bank Holidays (Excluding Christmas, Boxing Day, New Year’s Day, Easter Day): 09:00 to 17:00.


Boundless by CSMA Brand

Use of our logo and brand identity is not permitted in any circumstances unless you are an approved partner of Boundless by CSMA, or we have granted you express permission to do so.