Frequently asked questions

Boundless, previously known as the Civil Service Motoring Association (CSMA), began in 1923 by a civil servant and his colleagues as a social group, so it is a significant element of the club's heritage.

Our purpose is to give something back to those who give the most in society, with our Articles of Association detailing how and why we operate as membership club.

We strive to understand what is most important to our members and secure the benefits that our members want the most. Because we work hard to do this, a small membership fee means we can provide the best benefits at the best value. The savings that a member can make from the membership benefits means the annual fee can pay for itself very quickly.

There is no catch. As one of the leading membership clubs in the UK, our mission is to provide outstanding value to people working in the public sector and civil service, so that they can get great deals, experience new things and save money along the way.

We’re a mutual club which means we are owned by our members. Every penny that Boundless makes goes straight back into the club, allowing us to provide outstanding member benefits and services at a price you’ll find hard to beat.

Membership is for a single individual adult only, but there are instances where a spouse or partner can also take advantage of some of the membership benefits. Our members services team will be able to talk to you about this in more detail. Call free on 0800 669944, Monday to Saturday, 9-5pm.

At this time, we cannot offer a joint or family membership, however partners and families can take advantage of many of our membership benefits via the member. Our Member Services team would be very happy to talk to you about how membership can benefit your partner/family, as well as you. Call free on 0800 669944, Monday to Saturday, 9-5pm.

Boundless is all about helping you make the most of your free time and having children definitely isn’t a requirement

We’ve got plenty of child-free members of all ages who love making the most of the days out, experiences, and savings available. Whether you’re into exploring new places, trying something different, or just enjoying a great deal, there’s something for everyone.

Plus, it’s not just about what you do, it’s who you share it with. Our community groups are a great way to meet like-minded people, get involved, and feel part of something, whatever your lifestyle.

Membership lasts for 12-months, renewable on the date you joined. You can choose to pay a one-off annual fee, or sign up to an annual subscription with automatic renewal, whatever suits you best.

Yes, you are welcome to join if you have previously worked for the public sector or civil service, even if that was a long time ago.

Read more about membership eligibility.

Public sector services are designed by government to support people and communities, and are paid for by the public purse i.e., taxpayers. Please visit our page on who can join Boundless, for a full list of areas operated or owned by the government. In some cases, it can be unclear whether or not a role or organisation fits this criteria, so if you are unsure if this applies to your employment, please contact our Member Services team to clarify. Call free on 0800 669944, Monday to Saturday, 9-5pm.

Yes, current member's can invite their immediate to join Boundless through our refer a friend scheme.

Immediate family includes your spouse/partner, parents, siblings and children.

It’s a great way to share the benefits, and you’ll also earn rewards when your recommendation is successful. Find out more.

Charities and not-for-profit organisations are not typically funded by the taxpayer and public purse. Charities are classified as third sector rather than public sector and, as such, not eligible for Boundless membership. If you are unsure, please do call our Member Services team and we'd be happy to talk to you about it. Call free on 0800 669944, Monday to Saturday, 9-5pm.

Absolutely. If you’re retired or soon to retire, you’re very welcome to join or continue your membership.

Boundless membership is open to those who have worked in the public sector and civil service, and it’s a great way to make the most of all that extra free time. That’s exactly what we’re here for, helping you enjoy more days out, experiences, savings, and opportunities to meet others and connect with like-minded members.

If you’re not a current or former public sector or civil service worker yourself, you wouldn’t normally be eligible to join Boundless.

However, if your late spouse was an active Boundless member at the time of their passing, we may be able to transfer the membership to you.

If you’re unsure or would like to check your options, our Member Services team will be happy to help and talk it through with you. You can reach them free on 0800 669944, Monday to Saturday, 9-5pm.

Yes. We recognise that several privatisations have taken place in recent years. As former public sector and civil workers, those who have ties to British Rail, British Telecom, and Royal Mail, for instance, are eligible to join Boundless. If you are unsure about the status of an organisation please contact our Member Services teams who will be happy to talk you about it. Call free on 0800 669944, Monday to Saturday, 9-5pm.

Boundless membership allows the member unlimited access to Kew Gardens and Wakehurst, 50% off for one additional adult per visit and admission for up to five children per visit.

To benefit from unlimited admission benefits, members must be present and provide their membership card and a valid form of photo identification.

Read full details about unlimited admission to Royal Botanic Gardens, Kew

Not always.

In most cases, you can simply turn up at the gate with your Boundless membership card and a valid photo ID, and purchase any additional tickets you may need on arrival.

That said, we do recommend pre-booking your tickets for the Royal Botanic Gardens, Kew or Wakehurst where possible, especially during school holidays and at weekends, to help avoid disappointment. It can also make entry smoother and may be cheaper for any additional guests compared with buying on the day.

If you do pre-book online, please remember to bring your Boundless membership card and photo ID with you when you visit.

Yes. All member tickets to WWT centres must be pre-booked before your visit. Pre-book your tickets here

Boundless membership allows the member free unlimited access to all nine WWT centres across the UK. Members can also bring up to five children aged 4 – 17 years for free, per visit. For child guests to qualify for free entry, they must be accompanied by a Boundless member. Children under 4 do not require an admission ticket.

Members can bring one adult guest who will qualify for 50% discount off standard adult entry per visit. Tickets will only be valid when accompanied by a Boundless member.

On arrival, you’ll be asked to show your booking confirmation and membership card at the gate with a form of photo identification.

Find out more about unlimited admission to WWT centres.

Yes, please present your membership card at the entrance with a form of photo ID. This can be a driver’s license or passport, for example.

You can find your local dining discounts on the tastecard app or at tastecard.co.uk. Filter restaurant offers by type, party size, restaurant type and cuisine.

For the best experience, check out the restaurant’s terms relating to their offers. Some participating restaurants have restrictions on Fridays, weekends and holidays.

Not at all.

Kids Pass isn’t just for families with children, it’s for adults too. Many of our members, including those who are child-free, use it to enjoy great-value savings on days out at theme parks, zoos, and attractions across the UK.

You can simply use the Kids Pass app to browse and book deals for adults, children, or groups, making it a great option for anyone looking to enjoy more days out for less.

The boundless magazine is issued quarterly and sent directly to members four times a year.

• Spring issue (March)

• Summer issue (June)

• Autumn issue (September)

• Winter issue (December)

You can access all previous editions of our magazines through our digital magazine archive.

If you’re not seeing much locally, don’t worry, there are still lots of ways to enjoy your membership.

While some benefits are area-specific, we also offer a wide range of nationwide savings and experiences for all members across the UK and Northern Ireland. This includes popular perks like Kids Pass, tastecard including Coffee Club, Cinema Society and Daily Discounts, giving you access to great-value days out, dining, and entertainment wherever you are.

If you’re a Plus member, you’ll also enjoy extra benefits such as National Art Pass. On top of this, we regularly host online events and continue to expand our member offers across the UK so there’s always something new to discover.

Even if there’s nothing nearby right now, rest assured we’re constantly working to grow and improve the benefits available for all members to enjoy.

We want to be as supportive as possible to the loved ones of members who have sadly passed away. If transferring the membership to you is something you would like then we can absolutely do this for you. We recommend calling our team so we can support in the best way we can during a sensitive time. Call free on 0800 669944, Monday to Saturday, 9-5pm.

Yes, you can cancel your membership at any time. Please contact our Member Services team, and they will assist you with the cancellation process. Call free on 0800 669944, Monday to Saturday, 9-5pm.

Yes, you can. Boundless and Boundless Plus memberships are available as a gift.

Whether it’s for a birthday, retirement, a thank-you, or just because, a Boundless gift membership is a great way to treat someone to a full year of value and enjoyment.

It comes packed with real savings, memorable experiences, and 12 months of feel-good moments. Making it a gift that keeps on giving all year round.

Yes you can upgrade. If you would like to move up to Boundless Plus, you can view your upgrade options online or call our Members Services team on 0800 669944 – phone lines are open Monday to Friday, 9-5pm.