We are currently recruiting for an Email and Push Marketing Specialist to join our Marketing – Member Value team at Boundless.

Boundless is a not-for-profit provider of member benefits. We are one of the UK’s largest public sector and civil service clubs. We give back to those who give most to society by providing money-saving deals, events and perks to help members get the most from their free time. We bring members together through shared interests, experiences and exclusive benefits which include exclusive deals on days out, holidays and high street brands, over 600 member run activities per year, an award-winning magazine, exclusive events and hospitality, preferential rates at our hotels and holiday parks and a whole host of other perks.

What’s involved?

Purpose of the role

This is a senior-level, hands-on strategic role for someone who loves to challenge the status quo, bring fresh ideas and take full ownership of the email and push channels – from re-developing the strategy to executing, optimising and measuring campaigns.

As our Email and Push Marketing Specialist, you will own the end-to-end channels, providing strategic direction, influencing cross-functional teams, and delivering high-quality, data-driven communications that drive measurable results. You’ll foster a test-and-learn culture, introduce new capabilities such as dynamic content and personalisation, and continuously improve the member experience.

You will work closely with the Member Value team and wider business stakeholders, providing guidance, expertise, and influence to ensure all campaigns are on brand, strategically aligned, and optimised for engagement.

Strategy and Planning

• Partner with the Senior Marketing Manager to define the strategic vision for email and push communications.
• Plan, coordinate and oversee all automated, BAU, and ad-hoc campaigns (newsletters, community updates, events, cross-sell opportunities, and retention activity)
• Manage the central email and push calendar, balancing business priorities with member engagement, preferences and lifecycle stages.
• Collaborate cross-functionally to ensure campaigns are cohesive, on-brand, and designed to maximise member experience.
• Dotted-line collaboration with Analytics for segmentation, reporting and performance insights.

Build, design and delivery

• Serve as the internal Dynamics 365 Real-Time Marketing expert: setup, deployment, troubleshooting, and optimisation.
• Guide and support Marketing executives in building high-quality campaigns and templates.
• Design build and optimise automated journey flows and event triggers to drive engagement and relevance.
• Ensure all campaigns meet accessibility, mobile-first and brand standards.
• Collaborate with design/production teams for campaign asset development.
• Identify opportunities to enhance platform capabilities and boost campaign performance.

Audience targeting and segmentation

• · Translate member insights into actionable audience targeting and personalised campaigns.
• · Develop and maintain a robust CRM segmentation and targeting strategy, in collaboration with Analytics.
• · Maintain compliant use of member data, managing consent, preferences, suppression and unsubscribe processes.

Testing, Reporting and Optimisation

• Lead structured A/B and multivariate testing across creative, subject lines, CTAs, timings and segmentation.
• Analyse campaign and journey performance, providing actionable recommendations to Senior Marketing Manager.
• Maintain a repository of test results, learnings, and best practices for continuous improvement.
• Monitor deliverability, inbox placement and push engagement, resolving issues proactively
• Keep up to date with industry trends, emerging channel capabilities and best practice.
  
  

What will make you successful?

You will have:

• Proven experience in email and push campaign management, preferably in a membership or customer lifecycle environment
• Hands-on experience with Dynamics 365 Real-Time Marketing or similar ESP platforms.
• Strong knowledge of automation, journey flows, triggers, and segmentation.
• Solid understanding of GDPR, data privacy, deliverability, and consent management.
• Strong analytical skills; ability to translate data into actionable insights.
• Experience with A/B and multivariate testing, campaign optimisation, and performance reporting.
• Excellent organizational skills, with the ability to manage multiple campaigns simultaneously and meet deadlines.
• Strong collaboration skills with the ability to work effectively across internal departments and with external partners.

Desirable

• Passionate about customer engagement and building meaningful relationships through email and push
• Curious, data-driven and comfortable experimenting to find what works best
• Collaborative and confident, able to influence cross-functional teams and guide colleagues without direct reports
• Strong attention to detail with an eye for design, content and technical quality.
  
  

What we offer in return

Brighton is a great place to work, and our office is located in the very heart of this vibrant city, just a two-minute walk from the main station. We have some brilliant and talented people working with us and joining Boundless is an opportunity to become part of a growing and ambitious team that takes pride in putting its people and members first. We care about our culture and work hard to create an attractive and rewarding place for our people to work in.

We also provide a generous employee benefits package, including:

• Competitive salary
• Twenty-four days’ annual leave, plus bank holidays
• Employer pension contribution up to 10 per cent
• Life insurance (4 x pensionable salary)
• Boundless membership
• Access to Vitality Health and Wellbeing benefits
• Employee Assistance Programme
• Training and development opportunities
• Bike2work and Home Tech schemes
• Access to Lifetime financial wellbeing platform
• Meet & Eat once a month
• Plenty of socials (beach cleans, summer and Christmas parties and more)

Boundless is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

If you require any support or need to discuss reasonable adjustments, please contact us at PeopleAndCulture@boundless.co.uk

How to apply

To apply for the above position please contact Boundless below including a copy of your C.V. and covering letter detailing why you would be suitable for the role.