Frequently Asked Questions

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  • Membership account queries
  • Membership eligibility
  • Starting your membership
  • From CSMA to Boundless

Membership account queries

Why am I being asked to reactivate my account?

We are always looking at ways to improve your membership experience – this means we make updates to our website and systems from time to time.

As of 16 December 2019 we’re asking all members to reactive their online accounts to make sure that you benefit from the latest updates.

To reactivate your account, you will be asked to enter your email address/ membership number, verify your email address and set a new password. Once complete you will be able to access your account as normal. You will only be asked to do this once.

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I’m having trouble registering on the website and resetting my password

If you’re encountering any difficulties, please call free on 0800 669944 to speak to our Member Services team who will be happy to help. Advisors will be available between 8am – 6pm Monday to Friday and 10am – 4pm Saturday.

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I’ve lost my membership card. How do I order a new one?

No problem. Call free on 0800 669944 and our Member Services team will organise a new card for you. After your request, you can expect to receive your card within 10 working days. Advisors will be available to help from 8am – 6pm Monday to Friday and 10am – 4pm Saturday.

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Who can join Boundless?

Boundless is a club for people working in, or retired from, the public sector and civil service. To be eligible, you must have worked or be working for the civil service, a central government department or the public sector. We also welcome partners, siblings, children, parents or friends of all our current members. For more details, see who can join

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Can I recommend my friends and family to join Boundless?

Yes, if you love your Boundless membership, why not get your friends and family involved as well? As a thank you, you’ll receive a £10 Love2Shop e-voucher for every successful referral you make. Log into your online account, where you will find your recommendation link.

You can recommend your friends online. Email the link to a friend along with your membership number and your friend can follow the simple steps to join online. Alternatively, your friend can call Member Services on 0800 669944, quoting your membership number or email address, and we’ll take care of the rest. Phone lines open 8am – 6pm Monday to Friday, and 10am – 4pm Saturday.

For more information about recommending your friends, visit boundless.co.uk/recommend a friend

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Why are public-sector workers now allowed to join?

Membership was opened up to the public sector in 2014, when we started to welcome police and education workers into the club. The lines between the civil service and public sector are becoming increasingly blurred so, as a club whose purpose it is to provide for those who support society, it was a natural progression to extend our eligibility.

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Can I pay for Boundless membership on behalf of a friend or family member?

To improve member security, we have updated our payment providers. This means that we can no longer process memberships with a different billing address. For members who have been affected you will have received written confirmation notifying you of this change. If you have any further queries, please call Member Services on 0800 669944. Phone lines are open 8am – 6pm Monday to Friday, 10am – 4pm Saturday.

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What can I expect to receive now I’ve signed up?

Thanks for joining us. Now you’re a member, we’ll have sent your welcome pack containing over £170 worth of money-saving vouchers, your membership card and information and tips to help you make the most of your new membership. Delivery can sometimes take up to 15 working days but, while you’re waiting, you can book event tickets, claim discounts and enjoy the latest perks by logging in or registering your online account.

We’d love our members to keep discovering new experiences and making fantastic savings, so we will get in touch 30 days and 15 days before the membership expires to check if you’d like to renew. If you’ve renewed your membership you will then receive a confirmation letter in the post.

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Have you changed direct-debit provider?

Yes, on 16 December we switched direct-debit payment provider to GoCardless. GoCardless is used by more than 25,000 businesses and uses military-grade encryption to keep your details safe. It’s also regulated by the Financial Conduct Authority.

This means that the payment reference on your bank statements will be updated to ‘GC re Boundless by CSMA’, but please be assured all other details remain the same and no action is required from you.

If you have any further queries, please call Member Services on 0800 669944. Phone lines are open 8am – 6pm Monday to Friday, 10am – 4pm Saturday.

You can read more about GoCardless security here: https://gocardless.com/security/

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Is the price of membership likely to go up?

Boundless is owned by you – our members – which means that every penny we make goes straight back into the club. We don’t have any shareholders to answer to, so everything we do is focused on creating new benefits and improving existing ones. We review our costs annually and, so we can continue to improve, as of 1 February 2020 there will be a small £1 increase to the membership fee.

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Why did you change name to Boundless, when it had been CSMA for more than 90 years?

To keep on providing a fantastic membership offering with the best possible offers and benefits, we need to ensure we are inspiring and relevant to the next generation of members. After listening to our members’ views and conducting additional extensive research, we decided to change the name to Boundless.

When CSMA (Civil Service Motoring Association) was founded in 1923, the aim was to bring people together through a shared passion for motoring and adventure but, since then, our club has evolved to offer so much more. That early pioneering spirit is still the inspiration behind Boundless – sharing good times, filling our free time with adventure and discovery, exploring new places, and getting great deals on everything from car insurance to days out. But it’s important for us to move with the times, to be as appealing and relevant today as we have always been, and to encapsulate all of this in a name that celebrates our heritage and progress.

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What about members who joined because of their love of motoring?

Members will get everything from us that they always have. Motoring has always been at the heart of what we do and will remain a key part of what we offer – from one-off motoring experiences and events like the Goodwood Festival of Speed, to supporting local karting and classic-car groups. We will give our members more of what they love in a more personalised and relevant way.

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How did you come up with the name Boundless?

It had to reflect our brand, which is all about a pioneering sense of adventure, about getting the most out of life.

The name was chosen from hundreds of options. We worked alongside a specialist naming consultancy, and then a shortlist was compiled and put to market research. Boundless was the clear leader in every respect.

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Does CSMA still exist?

Yes, it remains our parent company. Boundless is the trading name that is replacing CSMA Club.

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Are new partners going to be introduced and will any current partners disappear?

Part of what makes Boundless membership so worthwhile is the range of services and offers we’ve negotiated on your behalf. Wherever possible, these benefits will be on an exclusive basis with leading brands.

We are always on the look-out for new deals and continually review existing partnerships to make sure we are offering great value for our members.

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What will members get now that they didn’t before?

Members will enjoy all the current benefits and deals – and a whole lot more. You'll find more exclusively tailored experience packages, plus we’ve worked with a raft of new partners to bring Boundless members even more guaranteed perks and benefits.

We will carry on providing our bi-monthly magazine with content written by world-class writers, fantastic flagship events, and sourcing all the best free things to do in your area, including volunteer-run local events and activities organised by Boundless groups. Our aim is to make sure that all Boundless members get the most out of their free time.

We have also launched the Boundless Foundation, which aims to provide vital support for our four chosen charities, including Guide Dogs UK, Make-A-Wish Foundation, Independent Age and Mind.

These new benefits have been developed after listening to thousands of members' views over the past few years, and after taking on board all your suggestions on how we can improve our club.

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Will breakdown assistance with LV= Britannia Rescue or insurance policies with LV= change?

No, all policy numbers and details will remain the same.

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If a member has already booked something through CSMA Club or one of its partners, what will happen next?

Nothing will change – all your booking details will remain the same.

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Will members still get access to the same interest and local groups?

Yes, all our groups are exactly as they have always been, with a fantastic variety of events designed by our dedicated volunteers.

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