Member Services Representative


Britannia House, Brighton

Working Hours – Full time 34.5 hrs per week (Flexible hybrid workplace, 1 day in the office)

What's involved?

Purpose of the role

The Member Services Representative will be handling inbound and outbound customer service calls and webchats to promote and sell Boundless membership.

Main responsibilities

The Member Services Representative will be educating members about features and benefits of products and services, contributing to improve sales/retention. You will be responding to all incoming correspondence professionally and competently, whilst responding to customers’ complaints in a courteous manner in line with the Boundless policies and procedures. You will also administering Leisure Retreat and strategic event bookings whilst also adhering to all regulatory guidelines such as Financial Conduct Authority, Data Protection Act and Payment Card Industry.

What will make you successful?

You will have

You will have strong customer skills to provide excellent service. You will have effective listening, communication, negotiation, and phone skills and be able to handle difficult customers with diplomacy and tact. You will also work well and be able to communicate in a team, with the ability to manage time quickly and multi-task.

What we offer in return

Brighton is a great place to work, and our office is located in the very heart of this vibrant city, just a two-minute walk from the main station. We have some brilliant and talented people working with us and joining Boundless is an opportunity to become part of a growing and ambitious team that takes pride in putting its people and members first. We care about our culture and work hard to create an attractive and rewarding place for our people to work in.

We provide a generous employee benefits package, including:

  • Competitive salary
  • Twenty-four days’ annual leave, plus bank holidays
  • Employer pension contribution up to 10 per cent
  • Life insurance (4 x pensionable salary)
  • Boundless membership
  • Access to Vitality Health and Wellbeing benefits
  • Employee Assistance Programme
  • Training and development opportunities
  • Bike2work and Home Tech schemes
  • Access to Lifetime financial wellbeing platform
  • Meet & Eat once a month
  • Plenty of socials (beach cleans, summer and Christmas parties and more)

Boundless is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

If you require any support or need to discuss reasonable adjustments, please contact us or you may call us at 01273 744772.

How to apply

To apply for the above position please contact Boundless below including a copy of your C.V., salary expectations and covering letter detailing why you would be suitable for the role.